Sometimes people need an extra incentive to get started, or continue participation, which can come in the form of a tangible or financial reward. Use sponsor name Citi when registering on the app. You can also get ideas for meals that are designed to be healthy, build a shopping list and make a weekly meal plan. As part of the Well-being Hub, Virgin Pulse Journeys gives you the daily support you need to reach your goals, including in the areas of physical fitness and diet and nutrition. Thank you for your patience in our reply. Pulse Store, they will receive a credit of $24.99 toward the device of their choice. of Dartmouth College to join and support you in the program for FREE! Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. It can also help you check your risk for potential health conditions and identify health goals for the coming year. [A default letter is provided here which indicates your acceptance of the business's response. Through Virgin Pulse, you also have access tocertified and credentialed wellness coacheswho can provide support in lifestyle and condition management. Thank you for your patience while we researched ******************** concern further. The max **** will not sync and I cannot record my steps or progress. Virgin Pulse Reviews - Pros & Cons, Ratings & more | GetApp Youll be able to see your Live Well Rewards on the Virgin Pulse website or app shortly after you complete your healthy activity. program, you might qualify for an opportunity to earn the same reward by different You may also use a fabric tape measure you may have at home to measure your waist. Did you know 98% of young individuals and 85% of older individuals are motivated by financial incentives? Log in to Virgin Pulse can create challenges, compare stats, track their healthy habits, and more. I have not received a response to my email inquiry. calendar year, though you may take or update the Health Assessment as often as you The first time that your spouse/partner logs in, he or she will be prompted to create a user ID and password. This process Once completed, I noticed the watch did not hold a charge and once removed from charger it dies. Every activity is worth a different number of Virgin Pulse points. robust engagement platform, extensive reporting capabilities, and widespread industry It's now Friday so it will be another week of no results and no solution. Employees and spouses All I want is my money back because the product is lost in transit. From nutrition and physical activity to better sleep and mental well-being, were here to support you with programs, coaching & more. However, to compensate for the tax, Citi will gross up or issue payments approximating any tax youll pay. Small steps lead to big changes Stay motivated and celebrate the progress you make towards your wellbeing goals. After completing your assessment you will Download our 2023 Global Survey: Workplace Health & Wellbeing Priorities, Learn how we can support you & your client. When you complete your health screening, your results will be added to the site so you can get a comprehensive view of your overall well-being. Virgin Pulse. will be applied after checkout. Live Well Rewards are considered taxable income under the current U.S. Internal Revenue Code and youll be taxed when you earn rewards. You will be able to identify tobacco-use triggers and coping strategies, set a quit date, discover ways to prevent relapse and more. If you or your spouse/partner complete the program, you will stop paying the penalty as soon as administratively possible (within two pay cycles of program completion). Learn more about each type of reward below: All Citi employees, regardless of whether they are enrolled in a Citi medical plan, and spouses/partners who are enrolled in a Citi medical plan can participate in wellness activities designed to improve their health and accumulate Pulse Points. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles are subject to change at any time. (If youre not signed in on the Intuit network, you will be prompted to enter your Intuit directory username and password). site, by phone at 844.394.9646, or by email at support@virginpulse.com.You may also reach out to Wellness at Dartmouth at wellness@dartmouth.edu. You can earn Pulse Points by completing evidence-based courses on mindfulness, resilience, self-awareness and more. CARE Center hours are MondayFriday, 8am8pm and Saturday, 8am12pm. Please note: Although Retirees cannot participate in the Pulse program, they are still eligible Complaints Complaints Virgin Pulse, Inc. Incentive. You earn points whenever you complete an activity on Virgin Pulse. If youre enrolled in the Citi Triple-S medical plan, you also have access to group counseling (restrictions may apply). A desktop browser version of Virgin Pulse is available, so you do not need to download the app to your phone to access the same benefits. This is a one time event. If you are participating in an online tobacco Journey, the program will be considered completed when you complete your Journey. In order to receive a full refund of all penalty payments made during the plan year, you have until September 30 to complete the Live Well Tobacco Cessation Program. Sign up today on the Virgin Pulse website or by calling 888-671-9395. If you do not see the Redeem a Voucher button, this functionality is currently not available to your sponsor. MAX device. You have three ways to earn rewards taking a Health Assessment, completing points-based activities or earning action rewards. Access the tools you need to support your well-being goals, your way. If youre an existing Virgin Pulse member, log into Virgin Pulse. However, if you lose eligibility for the Pulse program for the Fitness Reimbursement Benefitif they are enrolled on a Dartmouth College sponsored Cigna health plan. solution that would assist with improving health, productivity, morale, and overall Attend an onsite biometric screening clinic or visit My Total Compensation and Benefits to download the Health Screening form for your doctor to fill out. You do not complete the Tobacco Free Attestation during Annual Enrollment, even if you are tobacco free. A proven and increasingly popular way to drive targeted actions is to incentivize employees with intrinsic or extrinsic incentives. Please note:Points will reset to zero at the start of every quarter. MondayFriday, 8 a.m.8 p.m. PT. Layer in a touch of gamification, and you have an irresistible combination that will keep members coming back for more and talking about it at the (virtual) water cooler. If your spouse/partner has any issues registering his or her account, call Virgin Pulse for assistance at 1 (855) 814-5595. and/or complete a financial health assessment to earn Pulse Points! The Live Well Tobacco Cessation Program is designed to help you overcome the physical, psychological and behavioral addiction to tobacco through online or phone coaching programs and nicotine replacement therapy, all at no cost to you. Virgin Pulse's employee wellness program inspires and engages people to make small, achievable changes in their daily routines.. With Virgin Pulse, you can create a wellbeing program tailored to your goals and culture. Health assistants are available Read on to learn how to create your account in the Hoos Well portal and get started. The program year has ended. If participants select a different device through the Pulse store, they 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Included in Virgin Pulse is an expanded incentive program that includes: Virgin Pulse encourages members to interact daily with the platform. Your unused Virgin Pulse credits will not expire as long as your Virgin Pulse account remains active. knowledge that Virgin Pulse offers makes them the ideal partner and best overall solution are unable to participate in company challenges and they are not eligible to receive If you created an account previously, your same information will work (and you do not have to create a new account). By utilizing employee benefits, employers know their employees are taking actions to reduce costs and employees can simultaneously earn rewards, including cash or gift cards. The Live Well Health Assessment only takes 15 minutes to complete, and the information you enter into your Health Assessment and the data in your personalized report are protected in accordance with the privacy and security rules under the Health Insurance Portability and Accountability Act of 1996, as amended from time to time (HIPAA). Hover over Home in the top navigation menu. You must be working at Citi to redeem Live Well Rewards for gift cards, so redeem your Live Well Rewards for gift cards before you terminate employment, if possible. Thank you for your patience while we looked into ******************** concern. Although the Pulse program credit will not be provided Whatever your health goals are, the Live Well at Citi Program has something designed to assist you and reward you for your effort. Visit join.virginpulse.com/livewell From the welcome page, click 'Join Now' located on the right-hand side. As such, we encourage you to take the Live Well Health Assessment each year to help you achieve this and give you the opportunity to earn discounts on your medical plan paycheck deductions, as well. You may download the Virgin Pulse app at:APPLE: https://itunes.apple.com/us/app/virgin-pulse/id793322895?mt=8ANDROID: https://play.google.com/store/apps/details?id=com.virginpulse.virginpulse&hl=en. Example: You reach Level 1 in June and earn a $10 Live Well Reward. Gift card values will vary by merchant and retailer and are subject to minimums. The Virgin Pulse Activity Program is your opportunity to earn rewards throughout the year by being active and engaging in healthy habits. This smart mix is how we, at Virgin Pulse, are elevating employee rewards for our clients. If you arent already enrolled and are invited to participate in the CVS Transform Diabetes Care program, you can enroll to earn Pulse Points (first time diabetes management members only). ***Completion of activities in the Hoos well portal is subject to validation by Virgin Pulse. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. FAQRegards, Dear Virgin Pulse Support Team,Thank you for your response regarding my concern about the issue I experienced with my sleep time not being uploaded in 2022. GeneralEnrollmentRewardsDevicesConfidentialityHealth AssessmentHealth StationsMedical ConditionsSupport. If you want to check exactly how many reward points you . 1 week after you make your elections). Site Development: Digital Strategies (Communications and Marketing.) Immediately after completing the last question on the Health Assessment, you will see your health score. Remember you can earn up to $70 in rewards each quarter thats a maximum of $280 in healthy activity rewards each year (not including action rewards). * Applies to all Citi employees and spouses/partners in the United States. support the Virgin Pulse app - Android 4.3 and iOS 9.3 and above. You can redeem your credits through the Virgin Pulse platform for various gift cards, merchandise, or as a donation to a charity of your choice. Completing a biometric screening is a great way to get a snapshot of your current overall health. The free Live Well Tobacco Cessation Program is open to all benefits-eligible Citi employees, even if they are not enrolled in a Citi medical plan. My gift card does not have enough funds Where can I use my gift card? I need my money back so I can purchase the item somewhere else! In a short amount of time, you can transform healthy steps into life-enriching habits in the areas of physical fitness, diet and nutrition, tobacco cessation, sleep improvement, stress management, and financial wellness. As such, you would be considered a tobacco user until you have not used any tobacco products for six months. Thank you for your patience while we looked into ************************ concern. The Centers for Disease Control and Prevention estimates that an employee who smokes costs 18% more than a nonsmoker. Spouses/partners enrolled in a Citi medical plan can earn more than $400 in Live Well . Maximum healthy activity rewards per year can be $280 ($70 X 4 quarters). This issue has been handled internally andthe outcome of *********************** request has been communicated via his ticket #******* which is now closed. Build healthy habits Get tools that fit your lifestyle and resources you can trust. Copyright 2023 Intuit. The device will take 7 to 10 business days to receive. Participants also have the option to purchase an alternate device from the Pulse Store, The return slip was obtained from a link sent by VP and the product was shipped back January 27th. Your health goals are unique to you, so we offer a lot of activities designed to support your goals, such as those listed below. Note: If you are age 18 or over and are enrolled in Citi medical coverage, you may be eligible to receive generic over-the-counter and generic tobacco cessation prescription drugs, or Chantix smoking cessation products at no cost to you to assist you in ending your tobacco use. Note: Virgin Pulse rewards do not expire as long as your account remains active. Work one-on-one by phone with a Virgin Pulse health coach to create a personalized plan that is tailored to your needs. Participating in Sword offers several opportunities to earn Pulse Points, including after completing the onboarding process and after completing three sessions. pressure. The Live Well Rewards Program plan year runs from October 1, 2023, through September 30, 2024. This business transaction has been going on since December *******. The $70 reward applies only toward the employee's individual deductible. Yes. a device later by clicking on "Devices & Apps" under the "Tracking" tab on the home Note: While becoming tobacco-free is the goal of these programs, it is not required in order to receive a full refund of your tobacco penalty payments. When I informed the last ** rep I spoke with he just said I was going to have to wait until Virgin pulse gets back to me. If your spouse or partner receives a gift card, the value of his/her gift card(s) and the related tax amount will also be reported on your Form W-2. Hop on the phone with our experts for a quick 10-minute demo to see Virgin Pulses best practices for maximizing health-related outcomes through our use of optimal rewards. Our engagement team is ready to activate your employees. As experts in incentive design and reward management, our team has seen hands-on what strategies work and which tend to fall flat. your employment status at Dartmouth College. RI.gov. U.S. employees and their family members can get started right away by visiting Virgin Pulse through My Total Compensation and Benefits, logging in directly, or by calling Virgin Pulse at 1 (855) 814-5595 to learn more about the Live Well Tobacco Cessation Program (Monday Thursday 8 a.m. to 11 p.m., Friday: 8 a.m. to 8 p.m., Saturday: 8 a.m. to 3 p.m. Health Station to measure your weight, blood pressure and waist circumference (waist Make sure youre getting the most from Virgin Pulse: Citi believes that good health is important. You may take the Health Assessment as often as When enrolling, if you do not see your gender listed, or prefer not to answer, you Privacy Policy. The amount you earn will depend on what your organization has set up. Essentia Health Employees Take Charge | Medica [You must provide details of why you are not satisfied with this resolution. The action you just performed triggered the security solution. Driving repeat engagement and behavior change requires a smart mix of extrinsic and intrinsic rewards. Shipping credits will apply after checkout. To continue your wellness journey, visit Virgin Pulse through My Total Compensation and Benefits, or sign in online or through the Virgin Pulse app. Once this is resolved an update will be provided to ************** via ticket #******. Effective May 12, 2023, COVID-19 testing coverage has changed. I also expect to receive additional rewards for my suffering and inability to access rewards and wellness services due to product connectivity issues which has inhibited my goals to become healthy using your third party vendors. To learn more about specific I believe this was a mistake, and I would appreciate it if you could review my account and credit me accordingly for the sleep time that was not uploaded.I understand that it may not be possible to address this issue immediately, but I would appreciate it if you could look into this matter as soon as possible and provide me with an update on its resolution.Thank you for your attention to this matter, and I look forward to hearing from you soon.Sincerely, *****************************. * Please note: the Pulse program is offered to employees as a benefit of employment at 844.394.9646 and they will provide you with a Visa or Amazon e-gift card. It appears the company is misleading users with false promises of credits to collect important health data for their own marketing purposes.Have been communicating with *************************** and continue to receive no resolution on this matter. The Dartmouth College Computer Store, located in the basement of McNutt Hall, also Virgin Pulse is a cloud-based employee wellbeing solution for businesses to promote a healthy lifestyle, improve workforce practices, and increase engagement among employees. and sleep tracking, daily health tips,health stations and much more. Office of Employee Benefits Preventive care can help you stay healthy, and My Care Checklist can help you stay on track. The more steps we each take to live a healthier lifestyle will not only benefit I waited for a shipping confirmation or an order status for Weeks. If you do not enter a reason for your rejection, your complaint will be closed as Answered. You have three ways to earn rewards taking a Health Assessment, completing points-based activities or earning action rewards. Level 1 > Level 2 > Level 3 > Level 4 Additional rewards max for Points 10,000 30,000 45,000 70,000 the year Pulse Cash $20 $30 $50 $100 $200 enrolled on the employee's Dartmouth College health plan are also eligible to participate You can speak with a representative to discuss discontinuing the tobacco penalty from 8 a.m. to 8 p.m. Having support during your pregnancy can help provide a healthy start for both you and your baby. You can earn up to 15,000 points (or 75 credits) per quarter by reaching all four levels, or 300 credits per program year, which runs from August 1through July 31. You can challenge friends and build a community to help support you on your well-being journey. Virgin Pulse app not working? crashes or has problems? - JustUseApp We invite you to participate in the wide range of evidence-backed programs and resources Hoos Well offers, to boost your well-being, flourish, and thrive! steps, sleep, calories burned, distance, and active minutes. Joe Giandonato (Well-being Coordinator) presented a live demonstration webinar of the refreshed Hoos Well portal*,where you can continue paving the road to improved well-being as you earn up to $500 in cash rewards** by participating in a variety of healthy activities. Virgin Pulseprovides a wealth of tips, fun activities, and challenges to help you build healthy habits. Rewards and Incentives | Virgin Pulse | Virgin Pulse Request Demo Rewards + Incentives A rewarding experience for all. at the Computer Store, many of the devices are available there at an already-discounted Earn the maximum Live Well Rewards by earning Pulse Points to reach Level 4 each quarter and completing action rewards that are available throughout the year. On the Rewards page, go to the Spend tab, then choose your redemption option. The Not only do employees want rewards, but they respond to rewards as an engaging incentive. Phone support is available weekdays 8 am 9 pm ET. out of 10 Verified User Employee Know the difference between quitting tobacco today and waiting until tomorrow: Quit using tobacco with Citis help today. Virgin Pulse continues to refuse to research into their faulty synchronization for sleep hours & awarding credits appropriately. Do you want to lose weight? Health Station measurements to their Pulse account. See details. Aetna: Advance your education with help from Citi's. We must work together to control our health care costs and encourage good health. circumference is a required question on the Health Assessment). After you make your donation, the receipt will be sent to your preferred email address. At no time have I had any evidence that someone at Virgin Pulse was taking any action on this issue. send you a cancellation email with your cancellation date). Well guide you through the process. Individuals who participate will be matched with a professional physical therapist to receive an evaluation and personalized treatment plan that can be followed from the comfort of home. There are two main reasons that health and wellbeing incentives are so important right now. You can customize activities based on your interests, whether it's sleeping better, getting more steps in, or managing your finances. This is not specifically a mobile issue, as the same happens when I log in to a desktop computer. Once your registration is complete, select Take Me There to sign in. (e.g. : Earn up to 140 points for steps or active minutes (can be entered manually or from synced device)*, : Two new tip cards are presented to members each day and award points for reading them, : Members can choose from hundreds of healthy habit trackers and get credit for tracking up to three every day, : Earn points for sleep habits (can be entered manually or from synced device)*, A desktop browser version of Virgin Pulse is available, so, Graduate & Professional School Admissions, Lutz reappointed vice chancellor for development and alumni relations, Join the next healthy habit challenge with Vanderbilts wellness program Virgin Pulse, Develop healthy habits, earn rewards through new wellness program; Virgin Pulse replaces Go for the Gold, New employee wellness, mental health programs start January 2023, Site Development: Digital Strategies (Communications and Marketing. Receive a free MAX activity and sleep tracking device (or a $24.99 credit toward the Get more shut-eye? Additional clip colors The dollar amount of any rewards earned will be shared with Dartmouth's Payroll Office on a monthly basis and will be reported Youll receive a separate paycheck approximating the tax you will pay on the gift card reward amount, which will be listed as noncash GU., Example: If you earned $100 in Live Well Rewards, Citi will add $25 to your paycheck to cover the estimated 25% federal supplemental tax rate youll pay on your gift card earnings. You will find a line item on your paycheck for the rewards you earn. I received an email stating I would receive the product with 7 to 10 business days. If level 4 is completed, the full On January 17th, 2023 I initiated a return for an item that I received from Virgin Pulse (VP). Cloudflare Ray ID: 7e6c4751e92e0d66 Active employees enrolled in SEGIPs MN Advantage Health Plan can participate in well-being activities to earn points. Already registered? If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. 8:30am - 4:00pm, Transparency in Coverage Machine Readable Files, Department of AdministrationDivision of Human ResourcesHR Contact ListEmployees Retirement System of RI (ERSRI)Paystub RI portalPaystub RI communications, Office of the GovernorRI.govElected Officials Health Stations are set up across the Hanover campus, at 41 Centerra and at DHMC. No, the Pulse program is not available to retirees. If you are experiencing system or access issues with Virgin Pulse, please call Virgin Pulse support at 888-671-9395 or emailsupport@virginpulse.com. and Apple Watch) or Android stores. But I am hoping that we do not have to go this far. We are getting the run around and the refund date being moved up each time I talk to virgin pulse! I am not receiving the goods and services promised for the activities I am completing which is libel. This last agent I spoke to stated that there was no upper management or leads supervisor available to speak to since they are all work from home.Im simply asking to have my $75 dollar reward that has been approved credited to my account so I can buy a watch.The Virgin Pulse customer service is horrendous. We are currently experiencing an issue with GIThrive and ************ and actively working to resolve this. $100 will be earned. The Pulse at Dartmouth Program: Frequently Asked Questions Then work on what you want, when you want. whether a claim will be paid or denied. After several weeks, there was never any status update on the order in my online account, so I began calling and opening tickets with the Virgin Pulse support. The company maintains that funds are transferred within 7 business days. How do the points and Rewards for Wellness incentive work? All MAX devices comes with a 1-year warranty. Even if you completed the Health Assessment in the past, you must take it again each year between October 1 and November 13, to earn a $100 reduction on your medical plan paycheck deductions (or $100 Live Well Reward if you are not enrolled in Citi medical benefits) for the following plan year. wellness@dartmouth.edu or 603-646-3706. The more data you add, the more personalized your experience becomes. . The complaint about virgin pulse was not resolved! I was told **** business days. and not as part of the group health plan. If the refund is not received by February 1st ************** can contact us directly to look into further. You can use our digital coaching tool, Journeys, to make simple changes to your health, one small step at a time. New employees have 31 days to enroll in benefits. Included in Virgin Pulse is an expanded incentive program that includes: Receive points ($40 Pulse Cash) for completing the Health Risk Assessment. Virgin Pulse Support