From appointments to emergency and urgent care to our 24/7 nurse line, were here to help in the heat of moment. . Thats why we have visitor procedures in place. Your insights will help us improve patient and family amenities, make in-person services safer and more comfortable, enhance our telehealth options and much more. We also describe your rights and certain obligations we have regarding the use and sharing of health information. Affiliated with the University of Colorado School of Medicine. Not sure if you need urgent or emergency care? Close 1-800-624-6553 Some of our patients travel long distances to receive care here, but they also find that Colorado is a great place to explore and enjoy when possible during or after their child's care. Regarding any concerns you may have, you can contact the Colorado Department of Public Health and Environment (CDPHE) at 303-692-2000. Caring pediatric nurses are available 24/7 to help answer your questions. Across Colorado, there are more than a dozen historical museums and sites to see, including: Whether youre looking for a fun day trip between your childs appointments or extending your stay in Colorado, these are great places to add to your must see list. We are grateful for the trust you place in us and we aim to provide outstanding service to you and your child while you are here. Our specialists are nationally ranked and globally recognized for delivering the best possible care in pediatrics. Learn how we're addressing community health needs, We're a nonprofit that is supported by donors. All team members must take the time to review and understand how the Code of Conduct applies to their roles. Help me decide. Supreme Court guts affirmative action, effectively ending race-conscious admissions. Children's Hospital Colorado partners with NRC Health to gather star ratings and reviews from patients, residents and family survey data. All children should have a chance for a healthy future. Learn about our mission and more, or search for opportunities to join our team. If you have questions or concerns about your medical information being seen or used inappropriately, you may contact: The Compliance Anonymous Hotline1-866-568-5420, Childrens Colorados Privacy Officer13123 East 16th Avenue, Box 450Aurora, CO 80045720-777-5834. Expect a screening check for fever and for other symptoms for everyone who enters our hospitals, clinics and facilities. Learn more about our grievance procedure. We understand that visitors play a vital role in the medical care process. Watch our helpful telehealth how-to video for tips on setting up your technology. This includes the right to communication in a language that you can understand. Please have your insurance card on hand. We see more, treat more and heal more children than any hospital in our seven-state region. For questions, please call your health insurance plan at the number on your health insurance ID card or the Colorado Division of Insurance. Ask the insurance agent to connect you with a supervisor or someone from their appeals department. In clinical spaces (including pre-op, post-op and recovery), we allow 2 adult visitors to be with the patient. Our specialists are nationally ranked and globally recognized for delivering the best possible care in pediatrics. UCHealth visitation policy for hospitals and clinics | Colorado | UCHealth You can call a patient advocate at 720-777-1010 for Denver Metro locations, or 719-305-1010 for our Colorado Springs locations, or describe the issue to the patient advocate in writing. At Childrens Hospital Colorado, the safety of our patients, visitors, providers, nurses and support staff remains our highest priority. We will never sacrifice ethical principles in pursuit of business objectives. Those who have symptoms of illness or recent exposures are required to wear a hospital-issued mask, unless the individual is wearing a well-fitting medical grade. We welcome individuals to continue masking at our facilities and will provide medical masks upon request. That's why we welcome and encourage their visits. However, if no other options for sibling care are possible, we will provide options for families when they arrive for their appointment. This option may make sense if you have a high-deductible plan, if it would cost you more money to travel to one of our clinics, or if you would have to miss a lot of work for in-person visits. For everyone's safety, we continue to require all visitors and team members to wear a face covering (sometimes called a face mask). Local lodging options. Some healthcare professionals listed on our website have medical privileges to practice at Childrens Hospital Colorado, but they are community providers. See a listing of all our Childrens Hospital Colorado locations including inpatient, outpatient, therapy, surgery facilities and more. Affiliated with the University of Colorado School of Medicine. Send balloons (mylar only) or other gifts from our gift shops. In general, though, most private insurance covers certain services, like doctor's appointments and prescriptions, by copay, which means you always pay a fixed amount. We see more, treat more and heal more children than any hospital in our seven-state region. We will provide you with a mask if you do not have one. Visitation procedures If you are concerned about the quality of care you or a loved one have received at Children's Colorado, our patient advocates can walk you through the grievance process. Current RTD bus route information to and from the Anschutz Medical Campus, as well as other Childrens Colorado locations, can be found by calling RTD at 1-800-366-RIDE (7433) or 303-299-6000. Learn more about patient ratings and reviews. There is a lot to see and do in the greater Denver metro and Colorado Springs areas. Visiting hours and guidelines. 1560 Broadway, Suite 110. Learn about our mission and more, or search for opportunities to join our team. If you need to change or cancel an appointment, please call at least 24 hours in advance. Below, we've outlined the hospital policies and procedures allChildren's Colorado locationsfollow to help us provide the best care possible. Childrens Hospital Colorado providers are faculty members of the University of Colorado School of Medicine. Ask questions if you dont understand information or instructions. ), Your child's symptoms, including when they happen and how long they last, Questions about your child's condition, tests they might need, treatment options and how the doctor has cared for other children with the same condition, A list of your childs symptoms, when they started and how severe they are, A list of medications your child currently takes and the name, location and phone number of your pharmacy, Comfort items for your child, such as a toy or blanket, Install the software. One way we know how were doing is to hear from families like yours. Lyft and Uber are readily available in Denver, Aurora and most of the metro area. When you give to Children's Colorado, you're helping us to reimagine children's health through patient care, education, research and advocacy. Your visit. Experts from the Concussion Program discuss new concussion guidelines, Getting ready for your scheduled telehealth, clinic or hospital visit often takes time and planning. Childrens Hospital Colorado providers are faculty members of the University of Colorado School of Medicine. For example, if you have any concerns while your child is at any of our locations that your healthcare team is unable to resolve, we encourage you to contact us. We see more, treat more and heal more children than any hospital in our seven-state region. These rules apply to everyone who works for or with Children's Colorado, including affiliated partners, consultants and business visitors, such as vendors. Hospitalized patients are allowed 10 people on their visitor list, including parents or legal guardians, the patients spouse or partner, and siblings. Help me decide. Doing what's right, every time, allows us to fulfill our mission of caring for children and their loved ones. You can also watch it in Spanish. You can also view RTD schedules online. To help make that happen, we depend on you to tell us both when we respond effectively and those times when, for whatever reason, we dont. Thank you for letting us know of any concerns you may have during your time with us. When you give to Children's Colorado, you're helping us to reimagine children's health through patient care, education, research and advocacy. Please be kind and considerate toward fellow visitors and our team members as we work to keep the hospital safe. That's why we welcome and encourage their visits. To provide safe and effective communication, our policy says that only professional and qualified medical interpreters can be used. As a private, nonprofit pediatric healthcare network, we take our responsibilities to children and families very seriously. Outpatient Care at Uptown, Denver - Children's Hospital Colorado Parent and Patient Rights | Children's Hospital Colorado All children should have a chance for a healthy future. They schedule and bill separately for their services, and are not employees of the Hospital. The Compliance and Business Ethics Department works to ensure appropriate business conduct through our organization's policies and procedures. Visiting hours and policies - Children's Health Clinical resources for physicians, including clinical care guidelines, FAQ, test directory, ANSD directory and other tools from Childrens Hospital Colorado. Childrens Hospital Colorado providers are faculty members of the University of Colorado School of Medicine. For concerns about patient safety or care, you can also file a complaint with: The Office of Behavioral Health. Families can choose to include the patients siblings (of any age) on the visitor list. Have friends visit during visiting hours, when possible. Medical Interpreter Office: Either in-house or contracted medical interpreters can be scheduled through the Childrens Hospital Colorado Medical Interpreter Office. Childrens Hospital Colorado respects the rights of every patient/ parent and is devoted to providing equal access for everyone. Less than 1.5 hours south of Denver, Colorado Springs and the surrounding areas offer a ton of family-friendly attractions: Of course, Colorado is known for its majestic Rocky Mountains and quaint mountain towns. Decide who can visit you/your child in the hospital. Learn how we're addressing community health needs, We're a nonprofit that is supported by donors. A copy of the Patients and Parents Rights and Responsibilities. Turn into the parking garage on the northeast corner of 18th Avenue and Franklin Street and follow the signs to our entrance. See an in-network healthcare provider at an in-network facility. Learn more about patient ratings and reviews. Addressing the Youth Mental Health Crisis, Pediatric Download: Concussion Management, Health Insurance Portability and Accountability Act of 1996, Notice of Privacy Practices English (.pdf), Notice of Privacy Practices Spanish (.pdf), Insurance, billing and payment information, To request a visit at Anschutz Medical Campus or other Denver Metro Area locations, please call, To request a visit in Colorado Springs or Southern Colorado, please call. For everyone's safety, we continue to require all visitors and team members to wear a face covering (sometimes called a face mask). If your childs health plan does not cover the service you want through telehealth, you can also choose to pay the cost on your own. We test patients for COVID-19 prior to admission to the hospital and before certain medical and surgical procedures. Learn about visitation policies and all the ways were keeping patients safe, includingface covering requirements at all locations. Grievance Procedure | Children's Hospital Colorado If you do not understand your rights, they will be explained to you in a language you understand. Affiliated with the University of Colorado School of Medicine. You can now get estimates for certain procedures and check your benefits quickly and securely using the MyChart website or the MyChart mobile app. Not take pictures, videos, or recordings of staff, equipment, or any non-family members. Experts from the Concussion Program discuss new concussion guidelines, Children's Hospital Colorado cultivates a strong, ethical culture that ensures children receive the best quality of care. Thats why we've compiled a list of to-dos below. We see more, treat more and heal more children than any hospital in our seven-state region. Children's Colorado is committed to ensuring that your medical information is private and secure. If you're unable to visit due to our visitation rules, here are other ways to show love and concern for a patient in our hospitals: Each time you or your family visit Children's Colorado, we create a record of the care and services you receive. Follow NPR's live coverage for the latest . Health screenings remain in effect and are used to determine visitor eligibility. Children under the age of 12 may only visit during hospital visiting hours, 5 a.m. to 10 p.m. During flu season, healthy siblings of any age may visit. For non-life-threatening medical needs when your pediatrician is unavailable, visit one of our urgent care locations. In life-threatening emergencies, find the emergency room location nearest you. Have family around to comfort and help take care of you/your child whenever they can (limits may be in place during the winter when colds and flu are going around). Medical interpreters transfer information from one language to another. Our managers and administrative leaders are available to address any questions or concerns. This helps us rearrange our schedule to treat other children who are waiting. Phone and video interpreter systems are also available at all Childrens Colorado locations. Regional Transportation District (RTD) provides buses and light rail trains that make getting around the Denver metro area easy. We see more, treat more and heal more children than any hospital in our seven-state region. What plan of care do you recommend for me? What will this procedure tell you and why is that important? A few family attractions to see while youre in the mountains include: There are many things for your family to enjoy near each of our Childrens Colorado locations, including many shopping and restaurant options. Tell us about any unexpected changes in you/your childs condition. Hospitalized patients are allowed 10 people on their visitor list, including parents or legal guardians, the patients spouse or partner, and siblings. They schedule and bill separately for their services, and are not employees of the Hospital. When you give to Children's Colorado, you're helping us to reimagine children's health through patient care, education, research and advocacy. We appreciate your cooperation in fostering a caring community for all. We've created a private online community where people like you will get the opportunity to share your thoughts and opinions on a wide range of topics. You may remove your mask when you are alone in a hospital inpatient room with your child/patient. Affiliated with the University of Colorado School of Medicine. Children's Colorado is committed to ensuring that your medical information is private and secure. Any patient or visitor with disabilities (defined as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) who requires help with the provision of medical or behavioral health care, activities of daily living, speaking for the patient or keeping the patient safe, may have a designated assistance person. And, in the spirit of the wild west, each winter Denver hosts one of the one of the world's largest rodeos: theNational Western Rodeo and Stock Show. To find more information, you can: It may be useful to set aside time to have your child explain his or her symptoms directly to the doctor. This provider either practices in a department or specialty that we currently do not survey, or does not have at least 10 ratings in the last 12 months. Every person age 2 and older must wear a face mask or face covering to enter our hospitals, clinics and other facilities. You can find the phone number on the back of your childs insurance card. They schedule and bill separately for their services, and are not employees of the Hospital. Give Childrens Colorado accurate information about your/ your childs current insurance coverage and/or eligibility for state or federal programs and pay bills in a timely manner. You can reach Patient Financial Services at 720-777-6422 if your question cannot be answered from the information below. Learn about our mission and more, or search for opportunities to join our team. Our patient population remains vulnerable to COVID-19 due to a variety of factors, including: Our clinical areas, including hospitals, outpatient clinics, surgery and procedure areas, and emergency rooms, will remain safe places for our kids, with face coverings and thoughtful visitation practices to remain in effect. Help me decide. Childrens Hospital ColoradoAnschutz Medical Campus13123 East 16th AvenueAurora, CO 80045. Please keep in mind that authorization is not a guarantee of payment. Outpatient Care at Uptown is located on the right. Visiting hours are 10 a.m. to 8 p.m. Unit leaders may reduce the total number of visitors allowed in the patients room at one time due to space limitations or patient care needs. Be told about pain and ways to relieve the pain. Our nurses are the best of the best. External mask exemptions for caregivers can be reviewed by Childrens Hospital Colorado leadership, but we may not be able to honor the exemption request. This provider either practices in a department or specialty that we currently do not survey, or does not have at least 10 ratings in the last 12 months. All our pediatric specialists have received extra training and certification in their pediatric specialty to treat infants, toddlers, tweens and teens. Children are considered a visitor and must be accompanied by a responsible adult who is not the patient, and may not be left alone with the patient or in any hospital area at any time. Help me decide. Our hope is that this will help protect you, your loved ones, and those caring for you and all our patients. At Childrens Colorado, our mission is to always provide our patients and families with an exceptional care experience. After your visit, please contact us with any questions regarding insurance, billing or payments. Call720-777-1360 to schedule other radiology services. The cultural scene in Aurora is rich, with theaters, museums and family-friendly attractions. We see more, treat more and heal more children than any hospital in our seven-state region. Before your virtual visit, youll need to: Even at home, a visit with a doctor or specialist can be overwhelming. Some healthcare professionals listed on our website have medical privileges to practice at Childrens Hospital Colorado, but they are community providers. The CDC advises masks should not be worn by children younger than 2 years old or anyone who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.