The carrier is allowed to substitute a voucher or discount toward a future flight instead of this compensation. Reporting is accessible and efficient. They give you a report number and tell you they'll keep you updated and deliver the bag when it arrives. The National Consumer Complaint Database is intended for investigation of a past event involving a violation of a law or regulation within the jurisdiction of the FMCSA. Health & Parenting Guide - Your Guide to Raising a Happy & Healthy Family If none of the categories apply, please submit your complaint by phone at 1-888-DOT-SAFT (1-888-368-7238). Air Travelers Have Rights. Section 2302 (b) (8) of Title 5, United States Code, as amended by the Whistleblower Protection Act of 1989 (governing disclosures of illegality, waste, fraud, abuse or public health or safety threats); Intelligence Identities Protection Act of 1982, 50 U.S.C. Official websites use .govA .gov website belongs to an official government organization in the United States. A locked padlock For example, In heavy traffic on a snow covered Route 95 in Boston, MA I observed a commercial truck moving from lane to lane without proper signaling and insufficient space between cars. An employee experiences a hostile working environment that threatens his or her productivity at work. Yesif you are submitting a hostage goods complaint, you must provide a bill of lading #. The analyst will ask the airline to provide a copy of the response to DOT only if it falls under one of the areas DOT enforces. Info button below the search results. provided your trip may have been using a brand name instead of, or in addition to, When a company allows for complaints and reports to be made anonymously, employees feel HR values their voice. passengers between one or more states. State resources that may be able to help can be found at: www.fmcsa.dot.gov/protect-your-move/resources/state-level. File an Air Travel Complaint; Phone number. Cyber security. In this case, you have a clear cause for complaining to the DOT, as they require disclosure of baggage fees during the booking process. be available on paperwork you received from the company. When filing a report the following information is necessary: Drivers are fully protected by law against being discharged, disciplined, or discriminated against regarding compensation, terms, or privileges of employment because of filing a report. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. To file a safety violation report, please call the toll-free hotline (888)-368-7238 or (888)-DOT-SAFT. In many cases, this information is listed on the ticket. IMPORTANT: If this is a safety emergency, please call 911 immediately. Complainants can use the toll free hotline at 1 888-DOT-SAFT (1-888-368-7238), available A complaint form is available on the Internet at the Teamster web page (http://www.teamster.org) or at the Federal Motor Carrier Safety Administrations web page (http://www.fmcsa.dot.gov) if drivers would like to fax or mail a completed form. On the next page, explain your complaint in the Incident Description field. Federal laws protect airline passengers by specifying airlines obligations, including when aflight is oversold, luggage is mishandled, a flight is delayed on the tarmac, and refunds are requested. This post contains references to products from one or more of our advertisers. However, it comes at a price. Please view our advertising policy page for more information. Neither are willing to help, nor will they offer you a refund, so you decide to book a last-minute, one-way fare for $500 on Make Believe Airways using a different third-party site. Some examples of complaints FMCSA cannot act are: If any of these conditions apply to you, your complaint may not be actionable by FMCSA, though you are free to submit it anyway. IDOT uses a multifaceted approach to address your travel needs and help protect the safety and efficient movement of people and goods on our highway system. Unfortunately, this is a relatively rare occurrence. 31143(b)]. 1-202-366-4000. results, regardless of whether or not they are allowed to operate. You may contact DOT by phone at 202-366-2220for information related to a consumer related problem. We will store your contact information with While a delay of over two hours (especially at a meal time) should warrant a food voucher, Make Believe Airways was within its rights to refuse your request. In addition to using the online submission form below, Hotline complaints may be made through the following alternative methods: Call: (800) 424-9071; Email: hotline@oig.dot.gov; Mail: DOT Inspector General, 1200 New Jersey Ave SE, West Bldg 7th Floor, Washington, DC 20590; Fax: (202) 366-7749 The important consideration for travelers is how airlines respond, and what to do when that response is inadequate. Complaint Hotline | Office of Inspector General, U.S. Department of the The Department of Transportation has established a hotline for real or potential violations of the Federal Motor Carrier Safety Regulations. NCDOT: Contact Us How Can We Help You? If you are NOT submitting a hostage goods complaint, An employee complaint hotline is a service that allows employees to report inappropriate or unethical behavior in the workplace through the phone. What if I don't know the name of the company? How quickly will my complaint get processed? In addition to complaints, the report also contains statistics that the airlines file with us on flight delays, cancellations, bumping, mishandled baggage, and other helpful information. I'll include examples of when it makes sense to take things up with the airline versus when you should take it to the next level and file a DOT complaint. Informal DOT complaint (via this web form). regarding carrier search for more information. any substantial violation of the Federal Motor Carrier Safety Regulations, Federal Explain your complaint in the Incident Description field. If you are an employee of a DOT contractor, subcontractor, or grantee, and you believe you have been retaliated against for whistleblowing related to DOT funds or to safety matters overseen by DOT, you may file a whistleblower retaliation complaint with the OIG Hotline. 1-800-877-8339. In addition, the DOT will add your complaint to its database and include it in monthly reports. Contact Us U.S. Department of Transportation What happens after I submit my complaint? Contact Us | FMCSA - Federal Motor Carrier Safety Administration Box 4127, Coronado Santa Fe, NM 87502-4127 505-795-0533 800-388-6630 The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Report Safety Violations | FMCSA day. Why do you have to report a Safety Complaint within 90 days? 421, et seq. However, we encourage you to identify yourself in the event additional questions arise as we evaluate or pusue your allegations. This is one of the few scenarios where I would recommend filing a complaint with the DOT directly, as Make Believe Airways violated (in several ways) the new rules implemented in 2009 to prevent extensive tarmac delays. Receive email updates about the latest in Safety, Innovation, and Infrastructure. to send you an acknowledgement letter. Do I need to know the Bill of Lading (Job) #? Try verifying the company's official business name and A CRO is the airlines expert in disability related issues in air travel and has the authority to resolve complaints on behalf of the airline. You're offered $200 toward a future flight; the airline claims this is the extent of their liability. Secure .gov websites use HTTPS P.O. Once the airlines response is received, a DOT analyst will review your complaint and the airlines response to determine if a violation occurred. Cyber security. The FMCSA does not have the authority to intercede on behalf of passengers in civil Some airlines won't provide anything for the first 24 hours, while some will provide more for elite members of their frequent flyer program. Your complaint will be entered into FMCSA's National Consumer Complaint Database and will be used for analytical and statistical purposes. If you do not know the full name of Are there other reasons why a bus company name may not appear when I search? What are the types of complaints considered a Passenger Carrier (bus) complaint? The FMCSA will use your information for the purposes described above. It's much more likely that the DOT will do a cursory investigation, and (when appropriate) compel the airline to offer compensation. If your complaint does not appear to fall under any of the laws that we enforce, it will still be logged in our database. When you arrive in New York and make it to baggage claim, you find that your bags didn't make the flight. Because the company ensures anonymity and confidentiality, employees are more inclined to trust management. Select the pre-determined Complaint Detail that is the most similar to your complain. NCCDB - National Consumer Complaint Database Air travelers who experience disability-related problems may also call DOTs toll-free hotline for air travelers with disabilities 1-800-778-4838* to obtain assistance. disciplinary action, discrimination, or financial loss because of the disclosure.[49 As an apology, she offers you a $50 credit off your next flight. All in all, if an employee is uncomfortable with sharing their concerns in person, a hotline is a good alternative to start off. You will be asked If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Who can I contact about my complaint? action. An employee can report illegal behavior as well as illicit activity taking place in the workplace. bus company and the location where the company is headquartered. company. Ruby Princess cruise ship crashes into San Francisco pier: 'We were You can also provide information such as the condition of the road. Search by Company. DOT COMPLAINT HOTLINE (888) DOT - SAFT (888) 368-7238 The Department of Transportation has established a hotline for real or potential violations of the Federal Motor Carrier Safety Regulations. If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. For additional information, visit the TSA website. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Click here for more information. First, they didn't offer food and water after passing the two hour mark sitting on the tarmac. Eventually, the plane boards and pushes back from the gate at 1:50 pm. When your complaint has been processed, FMCSA will use your contact information Non-Department of Transportation employees who report allegations may specifically request confidentiality. #ItsMoreFunInThePhilippines #SafeTripPH. Federal Motor Carrier Safety Administration, 1200 New Jersey Avenue, SE You can make a complaint in two ways: Call FMCSA's toll-free hotline 1-888-DOT-SAFT (1-888-368-7238) 8:00 a.m. to 8:00 p.m. Eastern Time, Monday-Friday. How will FMCSA use my contact information? Delayed baggage is another gray area with the DOT. Official websites use .gov An employee can report unethical behavior when they witness a violation of moral and legal obligations in the workplace. What are your experiences with filing DOT complaints? DOT Numbers If you wish to file a complaint, please click here to initiate the hotline complaint process: Whether youre reporting your boss, complaining about discrimination, or making any other type of HR report, DoNotPay has a plethora of services available to you. From choosing baby's name to helping a teenager choose a college, you'll make . Because circumstances vary, there is no specific timeline for our follow-up Often, you may also email or write to the airline or ticket agents consumer office at its headquarters. Thats it! Passenger carriers that only operate within the borders of (Note, whether baggage was checked or unchecked is relevant to the carrier's responsibilities.) The process is simple: you submit your information to them, they pursue the claim with the airline (including legal action when applicable), and whatever compensation they get is sent directly to you, minus 25% for their services. The Department of Transportation has established a hotline for real or potential violations of the Federal Motor Carrier Safety Regulations. The Household Goods (HHG) shipment is being held hostage for final payment in excess of 110% of non-binding estimate. If you need help, have a question or comment, or would like to report a problem on a state road, please contact our CTDOT Customer Care Center by: Online Submission form; Email DOT.CustomerCare@ct.gov; . The MC number may be marked on the vehicle but it is not required. Please note that due to the volume of cases received, and the thoroughness of this process, it may take some time to fully process your case. You need to get to your destination, and you can't wait days (or even multiple hours) for the "he said, she said" discussion to resolve. Yesif you are submitting a hostage goods complaint, you must provide supporting documents, The 113,561-ton Ruby Princess "made unexpected contact with the dock at Pier 27" at the port of San Francisco, Princess Cruises said. For additional convenience, DOT maintains a Fly Rights guide, as an easy to use reference for air travelers. Allegations may be reported 24 hours a day, seven days a week by DOT employees, contractors, or the general public. After the analyst reviews your case, it will be given to an attorney for review. Air Travel Service Complaint | secure.dot.gov Air Travel Service Complaint or Comment Form (Not Related to Airline Safety or Security Issues) Please use this form to file a complaint or comment about service you received or requested from an airline or ticket agent that does not relate to airline safety or security. If I am filling out a complaint for someone else, do you need my contact information? Toll-free number. Why isn't the bus company I am looking for appearing when I search? You wouldn't be the first to be in this situation, so what's the proper procedure? If you cant resolve the problem at the airport, you may want to file a complaint with the airline. with FMCSA, will my complaint still get processed? A MC number, sometimes referred to as a docket number, is a motor carrier identification The majority of complaints typically stem from flight problems, like delays, cancellations, or missed connections. It might also about a coworker or a manager, many employees prefer to send in anonymous complaints through their companys hotline service. If that gets you nowhere (or if the issue is not resolved to your satisfaction), then you should consider filing a DOT complaint. a single State generally are NOT included. File a Complaint Submitted by jake_lear on Mon, 03/12/2012 - 10:25 Consumer Complaints for: Passenger Carrier, Household Goods, Commercial Motor Vehicles, Safety Violations and Hazardous Materials Slide Image: Category: Briefing Room Topic: Trucking and Motorcoaches Slide Target: File a Complaint Printer-friendly version The Office of Inspector General will protect the identity of complainants to the maximum extent possible by law. https://ai.fmcsa.dot.gov/SMS/Search/Index.aspx, by entering the name of the Warning Your complaint involves movement of your goods within state lines. The NCCDB complaint system is intended only for investigation of past . Contact NYC DOT Refer to the HELP FAQ's Advisory Committees, Task Force, and Public Meeting, DOTs aviation consumer protection website, Office of the Assistant Secretary for Research and Technology. U.S.C. Once you've submitted the complaint, you basically wait and see. About NHTSA. 855-368-4200, You can also call 1-888-DOT-SAFT (1-888-368-7238), United States Department of Transportation, https://www.protectyourmove.gov/related-sites/contactstate_view.aspx, www.fmcsa.dot.gov/protect-your-move/resources/state-level, https://www.ecfr.gov/cgi-bin/retrieveECFR?gp=1&ty=HTML&h=L&mc=true&=PART&n=pt49.5.386#se49.5.386_112, http://www.fmcsa.dot.gov/Online-Privacy-Policy.aspx, https://ai.fmcsa.dot.gov/SMS/Search/Index.aspx, Moving companies, Brokers, Bus or Truck companies that operate across state borders, Any violations of the American with Disability Act (ADA) on a Bus, Non-compliant deficiencies with Electronic Logging Device manufacturers/providers, A Moving Company, Broker or Auto hauler company that contracted to transfer your goods or auto across state lines has violated your agreement, You witnessed a truck or bus in violation of FMCSA regulations, such as vehicle or driver safety issue, within the last 90 days, Drivers or other employees that were terminated by their employer for refusal to commit a violation, and their employer is a company under FMCSA jurisdiciton, A Truck, Bus, or Moving Company has deceptive business practices or operates without proper authority or insurance, Bus service issues such as discrimination, ticket issues, baggage problems, Bus is in violation of American with Disabilities Act, A truck or cargo tank facility in violation of hazmat regulations, such as securement issue, spillage or lacking proper documentation, A company under FMCSA jurisdiction has coerced or threatened a driver or other employee into committing a violation of safety regulations, An ELD manufacturer or provider refuses to remedy an identified issue with their device. what TPG encountered on his trip to Recife, wouldn't be the first to be in this situation, Do Not Sell or Share My Personal Information. Share sensitive information only on official, secure websites. Check here before booking an award fare. no deadlines for filing an ADA Title III complaint with either DOT or DOJ, there Refer to the HELP FAQ's regarding carrier If you find yourself in any of the above situations and have decided to file a complaint with the Department of Transportation, the process for doing so is very easy. Please provide relevant and specific details of your complaint, including the identity of the person, company, or organization alleged to have engaged in wrongdoing; a description of the alleged impropriety; the DOT facility, funds orprogram affected by the allegation; any relevant contract numbers; date(s) of alleged wrongdoing; how you are aware of the alleged impropriety; the identity of potential witnesses; and the identity and location of supporting evidence or documentation. Fortunately, you have options when your trips don't go according to plan, and today I'll look at one recourse in particular: filing a complaint with the Department of Transportation (DOT). The Office of Inspector General (OIG) maintains a Hotline for receiving allegations of fraud, waste, abuse, or mismanagement affecting U.S. Department of Transportation (DOT) programs or operations. However, for a case to be processed as a complaint, it must be submitted to DOT in writing. A Complaint ID is only generated once the complaint has been submitted. All in all, if an employee is uncomfortable with sharing their concerns in person, a hotline is a good alternative to start off. Contact the Department of Transportation; . International Brotherhood of Teamsters on Twitter, International Brotherhood of Teamsters on Facebook, International Brotherhood of Teamsters on YouTube, International Brotherhood of Teamsters on Instagram, Justice For Sanitation Workers at Republic/Allied Waste. In addition to the Anonymous HR Complaints product, here are some other ways, Receiving compensations for victims of crime, Taking advantage of the Freedom of Information Act, How to Complain About Your Boss Without Getting Fired, Sample Complaint Letter About Manager Behaviour, Report an Employer for Unfair Treatment the Easy Way. In either case, start at this site, which provides additional information for both types of complaints. It may be helpful, although it is not required, to refer to the Federal Motor Carrier Safety Regulations at. another Federal Agency regarding the incident. Official websites use .govA .gov website belongs to an official government organization in the United States. The specific circumstances will determine whether intervention may be conducted the company name, USDOT number, or MC number. For example, if you were traveling from New York, NY to Boston, MA, and witnessed a Truck driver changing lanes improperly on Route 95 in Boston, MA, the Incident location is Route 95, Boston, MA. Each airline sets its own policies for handling significant delays, and there are no federal regulations governing these policies. with you that is applicable for all complaints. Do I need to know the Route/Job/Invoice #? Yes, you may remain anonymous. District 5 Administrative Assistant Marlene Gallegos 505-819-9080 MarleneL.Gallegos@dot.nm.gov. What if I have trouble uploading the document? . Please provide the date to the best of your ability and make a note of your uncertainty in the incident description. If you do not provide your contact information, you can still submit a complaint. Documentation of a moving companys refusal to deliver goods or provide location of goods after payment, Amount requested from the moving company in order to deliver the goods. No, but the information is helpful, if you can provide it. action against a passenger carrier. http://www.fmcsa.dot.gov/Online-Privacy-Policy.aspx. Ticketing service File a complaint. Office of Aviation Consumer Protection There may be a form on the airlines website for this purpose. are timely, non-frivolous, and jurisdictional. Contact NJDOT Call the DOT Hotline at 1-386 for urgent inquiries about the travel requirements to your next destination. You find a great deal for a direct flight with Imagine Airlines on a third-party site, and you lock in the trip! U.S. Department of Transportation (U.S. The fact that you booked through a third-party vendor should not prevent an airline from refunding your money when they cancel your flight and you don't fly. An official website of the United States government. are deadlines for filing complaints in court. Washington, DC 20590. If we do not have your contact information, you will not receive a letter acknowledging Unlike the standard HR complaints process where both the complainant and management have to be physically present for the complaint to be made, this system makes the process easier and more efficient. Can filing a complaint make a difference?