Frequently searched topics Problems with your baggage Flight irregularities Rebooking, cancellation and refunds For full information about service professions at Lufthansa, please visit our website and click on Jobs & Career. Please stow your personal items, such as laptop bags, shopping bags or handbags, under the seat in front of you. It is also possible to pay using PayPal. Instead of waiting to get to the airport to put a bag tag on your baggage and to register it, you can do this at home for selected routes. capacity 1 litre). International 1-715-295-5452. Reimbursement requests for Denied Boarding Compensation (DBC) vouchers received from Lufthansa must be submitted via mail to: LufthansaLost Luggage Found Hassle-Free - DoNotPay A receipt for your checked baggage is printed out once you have finished the drop-off process. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. Baggage Irregularities | Help and Information | Lufthansa In this way you can check in your baggage via app and drop it off at the airport within moments. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. - Online (lufthansa.com) - No fee The majority of missing items of baggage are found within the first 24 hours. A cancellation fee of $39.00 will be charged if you cancel your reservation or take no action within the 48 hour time limit. Stations & Hubs. If Lufthansa is listed on the first flight segment of your ticket, then Lufthansas baggage regulations will apply to your entire journey* both your outbound and your return flight. Rather than waiting at the baggage office to . Our Lufthansa Delayed Bag Experience - One Mile at a Time Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. You can request the refund of your Flight Value Voucher here: If you have any questions about your Miles & More membership, you can reach us using the contact form or by telephone. Travelling is one of my biggest passions in life and I, therefore, happen to know a thing or two about hand luggage. Baggage Claim - Miami International Airport Whether it is the number of items, the weight or the security checks your carry-on baggage undergoes - Lufthansa will tell you everything you need to know about the subject here. It has been over one week, two claim submissions and all I have received is a format letter saying they received my claim. If your checked baggage cannot be found, there is helpful information for you here. - Current waiting times are already visible in advance in the app. The Lufthansa Medical Desk is open Monday through Friday, from 9:00 a.m. to 3:00 p.m. EST at the following number: 1-516-296-9580. Medicines and special food (e.g. The Lufthansa Group is a global aviation group with a total of more than 300 subsidiaries and equity investments. The baggage rules set by the airline which is listed first on the ticket are those that usually apply here. At Frankfurt, Munich, Hamburg, Berlin and Stuttgart airports, you can check in your baggage quickly and easily yourself at the self-service bag drop kiosks. 55 x 40 x 23 cm. If you contact Lufthansa using the feedback form, Lufthansa will reply to you by E-Mail. At present, the maximum liability amount is 1,288 SDRs which currently equates to ca. General inquires about the Lufthansa Group? At Hamburg Airport, the self-service bag drop kiosks are located in Row 8 in Terminal 2 and are open for use from 04:30 to 21:00 hours. To find out the exact mileage value for your route, please click on the mileage calculator. These cookies are needed for a smooth operation of our website. Flight from Delhi via Frankfurt to New YorkEUR 100 / USD/CAD 165(for 1. intercontinental flight) +EUR 100 / USD/CAD 165(for 2. intercontinental flight) =EUR 200 / USD/CAD 330. How To Get From San Jose Costa Rica to Tamarindo Best Ways! After your receipt has been displayed once, it will also be filed locally in the Lufthansa app so that you can refer to it at any time. FRALH12345) by email. Or, as I would advise you to: you simply open Facebook or Twitter and formulate your question there! Sometimes Lufthansa will also try to reach you by phone. The bag must be presented separately at security. The carriage of certain items either in checked baggage or in carry-on baggage is not permitted by law. For Lufthansa Economy Class passengers, on certain routes or with particular products, there are separate free baggage allowances with regard to the number of baggage items, and in some cases the weight. Outside Germany, you will also find our self-service bag drop kiosks at the following airports: Use the Fast Bag Drop machines to check in your baggage quickly. This is how the HomeTag works in just five steps, Where to find the self-service bag drop kiosks. If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for reimbursement. Please keep a copy of the voucher for your own records. You can get your bag tag online via Home Tag, Smart Bag or at the Bag Tag printers at the airport. At Stuttgart Airport, the self-service bag drop kiosks for Lufthansa Group Austrian, Lufthansa and SWISS are located in Terminal 1 at counters 150154 and are open for you from 04:00 to 20:00 hours. airport taxes, security fees, international surcharges, insurance surcharges, cancellation/rebooking fees, etc) up to $1,000 associated with the issue or use of an award shall be borne by the member and may be charged to the members credit card. For detailed information, please visit our Press Counter. Middle seat remains free on short-haul flights. We welcome any comments you have about your travels with Lufthansa. The customer service representative confirmed that the baggage is loaded into the plane to Amsterdam. Please check the carry-on baggage regulations on the websites of the relevant airlines before your trip and follow the regulations of the airline that has the most restrictive carry-on baggage rules. The German airport operator Fraport and the Lufthansa Group are developing a shared vision for the future at Frankfurt Airport's Terminal 1. For each commenced year of use, 15 per cent of the value is deducted. You can find more information about Miles&More, such as FAQs, e-mail contacts etc here. Confirm the removal of your baggage. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Lufthansa - Chicago O'Hare Airport (ORD) If you have already obtained your boarding pass on your smartphone, online or at a check-in counter, you have the option of checking in your baggage at a self-service bag drop kiosk. For anyone with a residence outside North America, please contact your local Lufthansa office. At Frankfurt Airport, you can check in your bulky itemsinDeparture Hall A, counters 65 to 69;backpacks and tool casesinDeparture Hall B, counter 450;prams and child seatsinDeparture Hall B, counter 314. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. I hope you all have a safe trip! * Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. And then here it comes!.you often receive an e-mail from Lufthansa saying that the volume of inquiries is unfortunately particularly high at the moment and that you should please wait a little longer. The names of the people to contact are listed under the relevant heading. Please do not contact My Baggage regarding your flight or flight baggage allowances. We lost our baggage on our return trip from Paris, upon raising lost baggage claim we were attended immediately by Lufthansa staff and Bahrain airport authority. You can also check the status of a previously submitted DBC reimbursement request here In the information below, we tell you how many items of carry-on baggage you may take with you according to your travel class, which items must be transported in carry-on baggage and how to stow your carry-on baggage in the cabin in a space-saving way. The self-service bag drop kiosks are located in the middle of the central Lufthansa Economy check-in area as well as at the two side entrances for cars in the P20 car park and at the kerbside of the taxi rank and bus stop. On this page, you can send us a message on these issues. Welcome drink. Porsche Consulting's support for the strategic transformation includes ideas and examples from other industries. Messaging frequency depends on the status of your booked Lufthansa flight. Flights, bookings, prices, reservations and customer relations Miles & More frequent flyer programme Investor Relations * You can take so-called "pocket buggies" on board with you as part of your permitted carry-on baggage allowance, if they are packed accordingly and are no longer recognizable as pushchairs. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. You can also find contacts for other related matters. Scan the barcode of your boarding pass on the scanner. Whether snowboarding, surfing or golf, youll find all the information about registering your sports baggage and special baggage and the various options for transporting it here. Amenities include: Access to the Lufthansa lounge. Effective 7th July 2023 Lufthansa Cargo offers freighters to NLU (Mexico City Felipe Angeles International Airport). Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. * Please note that in a number of countries a service charge may be incurred, in addition to the flat fee, for checking in excess baggage. de es fr it pt. For exact information on prices please contact theLufthansa Service Center,your localLufthansa Airport Ticket Teamor your travel agent. On nearly all Lufthansa Regional flights, passengers can keep their carry-on baggage with them until boarding and get it back again immediately on disembarkation at the aircraft steps. If you subsequently check in your carry-on baggage, please remove all items from the baggage that may not be transported in the hold. Therefore, there is not much difference between these two methods (direct E-Mail or first contact over feedback form). *Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama. Learn more Air Albania We bring you closer to Europe's most beloved destinations. baby food) can be carried outside the plastic bag and must also be presented at security. If after reading the various topics above, you have a specific medical question that has not been answered, please feel free to contact our Medical Desk. Text telephone for hearing impaired (TTY):Please dial 711 and then 800 645 3880 for relaying to the TRS. Personal documents, medicines, valuables, mobile phones and laptops should also only be carried in your carry-on baggage. U. S. Dept. - Online (lufthansa.com) for flights originating outside the U.S. - 15 EUR fee Please be aware that all tariffs are based on the so-called parking meter principle. Compensation is specified in so-called Special Drawing Rights (SDR). Infants who turn two during the journey will require their own seat; a child fare will be charged for the whole journey. Your baggage receipt will be sent to you as a push notification in the Lufthansa app and/or by email. This number gives guidance also in English. Once the Lufthansa representative . Special rules apply to the transportation of musical instruments in carry-on baggage. Please feel free to use our feedback and contact form if you have any questions or comments about your last trip or our technical platforms. Lufthansa German Airlines - lost baggage - poor customer service at the Lufthansa baggage tracing counter at the airport, at the Lufthansa service counter at the airport or. For information about job vacancies, work experience, dissertations etc. at the Lufthansa service counter at the airport. Attention: Ticketing Refunds After you have sent us a STOP message . If your airline isn't listed, please contact them directly for updates.. Air Canada (Level 1, Door 30): 458-262-6926; American Airlines (Level 1, Door 2): 786-591-3500; Delta (Level 1, Door 24): 305-870-6445 or 305-870-6446 . If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings". You will then be given written confirmation as well as a reference number (PIR number, e.g. Our IT support team will be happy to assist you with any issues concerning our lufthansa.com website and the mobile Lufthansa app. Please keep a copy of the voucher for your own records. In Frankfurt, Munich, Hamburgand Berlinas well as in Geneva, Vienna and at other selected airports outside Germany, there are self-service bag drop kiosks available to you where you can check in your baggage. Contacting Lufthansa by e-mail (contact form via the website) can be a frustrating experience because what sometimes happens is this: You send Lufthansa an e-mail (customer.relations@lufthansa.com). Lufthansa German Airlines A charge of 50 EUR or 70 CHF/ USD 60 is payable for rebooking or cancelling a flight award. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Frankfurt Airport is the largest in Germany and a . * Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. On the other hand they allow us to improve our content for you. Find out before departure about checking in baggage at German airports for your Lufthansa, partner or Star Alliance flight. Digital baggage services | Lufthansa The self-service bag drop kiosks are open daily from 05:00 to 21:00 hours. https://www.transportation.gov/airconsumer, Passenger ticket receipts and boarding passes. https://www.transportation.gov/airconsumer. Per child, either a baby carry cot, a child seat or a foldable pushchair.*. For a smooth boarding procedure, more stowage space on board and a punctual departure, it is essential that your carry-on baggage corresponds to the regulations. Items of baggage that are larger or heavier than the permitted dimensions and weight or that are additional to the free baggage allowance will be carried as excess baggage for a flat fee, see more information below. (Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies). Please bear in mind that use on board the aircraft is billed as international roaming and is therefore not necessarily included in the flat rate. - At the airport - $20 ticket service fee. Most baggage are found and returned within 24 hours. Please note that Lufthansa checks during boarding whether the carry-on baggage rules are being adhered to. Timetable & flight status | Lufthansa Your feedback is especially helpful in our ongoing efforts to better meet your needs. From Vienna to Munich with flight number OS 1152 (OS = Austrian Airlines), operated by Lufthansa. ** Please note: A mileage upgrade is subject to availability. One bag per person. In some cases this terminal can change, check the terminal with your airline. They are located in the middle of the central Lufthansa Economy check-in area and at the two side entrances of the car lane as well as the taxi and bus lanes, and are open for use from 04:00 to 21:00 hours. Get digital access to the Lufthansa customer service world: - Direct contact to the right contact person for your individual request, otherwise. You have booked flights from Vienna to Johannesburg with a connection in Munich: In our example, the carry-on baggage regulations of the first flight from Vienna to Munich comply with Lufthansas carry-on baggage rules, and those of the second flight from Munich to Johannesburg comply with South African Airways carry-on baggage rules. Info-Hub. Baggage lost! : r/Lufthansa - Reddit Contact Lens Solution in Hand Luggage: Rules & Tips. * Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. The email we received from Lufthansa about our bags being delayed mentioned that our bags had already been "rebooked" on LH82, the flight later that afternoon. Thanks to direct and intensive contact with passengers, Lufthansa advertising media offer a unique advertising environment. Shortly afterwards you receive a confirmation e-mail from the airline (which is automatically generated, mind you!) It is very easy to access this service: by following the link sent to you by email or SMS via the Lufthansa app via the Delayed Baggage Service We recommend that you remain at the airport until your details have been successfully transmitted. 55 x 40 x 23 cm, 8 kg) Priority boarding: Be among the first passengers to board the plane 2. If you purchased an electronic ticket or a paper ticket from a travel agency (including online agencies), please contact your travel agent directly. eServices. The HomeTag is offered on many routes. No ticket will be issued and you will not be charged for the reservation. Another small item of baggage (max. 1,500. Nevertheless, telephone contact can, of course, be a good option, e.g. Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. From personal experience, I can guarantee that this method is faster than for example if you send Lufthansa an e-mail. These include the free baggage allowance, the dimensions and weight of each of your bags, the level of any charges that may be incurred and hand luggage regulations. Great, that's not too bad. common option menus on the phone are omitted. How to Get to Pavones Costa Rica Easiest Routes Ever! Dimensions for foldable garment bags: max. Lufthansa is the worst airlines when it comes to handling lost baggage claims they are not even . Miles from different mileage accounts cannot be transferred or combined. I am the proud owner of carry-on-baggage.com. View & amend flights; Offers & destinations; Baggage; Check-in; At the airport; Travel briefing You can unsubscribe from this service at any time by texting STOP to 90509 from your mobile device. Thank you for your interest in a cooperation with the Lufthansa Group. Your financial institution will process the inquiry/dispute directly with Lufthansa on your behalf. Passenger Services | Lufthansa InTouch Lufthansa customer service baggage damage claim - Tripadvisor Fraternity in Frankfurt. Quick drop-off/Quick pick-up. Attention: DBC department You can find all the important information about registering your pets as well as the various options for transporting them here. For questions regarding your plan or to receive a claim form, contact Travelguard: When contacting usvia telephone, you can reach us at +1 (516) 738-4422, please be sure to include the following information: Lufthansa | San Francisco International Airport As soon as we have found it, we will contact you to arrange how to return it to you. The fees for this are significantly higher at the gate than in the check-in hall and can only be settled by credit card. For Germany, the number for baggage customer service is +49 6995307962. **The price for a seat with more legroom varies per routing distance. Last but not least, you still have the possibility to contact Lufthansa via the good old telephone. Please remember to notify us of your guide dog ahead of time. Carry-on baggage rules according to travel class, Additional items of baggage that can be taken into the cabin free of charge, Dangerous goods and items forbidden in carry-on baggage, Smart packing and on-board stowing for carry-on baggage. 40 x 30 x 25 cm) Bring your hand baggage on board 1 (max. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Attach the HomeTag to your luggage using a holder. On this website, I present you 20 years of experience in the field of carry-on baggage and provide you with valuable tips and tricks to make your journey as smooth as possible. The magic words are Facebook and Twitter! Deutsche Telekom offers you three individual tariffs for using the Internet service. All routes except from/to USA, Mexico and Central America*: + 1 ski bag, All routes except from/to USA, Mexico and Central America*: + 1 ski bag, + 1 golf bag, Lufthansa HON Circle Members, Senators, up to 3 companions (all booking classes), EUR 50.00 - EUR 100.00** / USD 65.00 - USD 115.00**, Economy Light fare for Lufthansa HON Circle Members, Senators, companions, Feeder flight in Economy Class for an intercontinental flight in Premium Economy, Business or First Class, Economy Classic fare for Lufthansa HON Circle Members, Senators, up to 3 Companions, Economy Flex fare for Lufthansa HON Circle Members, Senators, up to 3 Companions, Economy Classic or Economy Flex fare for Lufthansa HON Circle Members, Senators, (excluding companions). Uniondale, NY 11556. de es fr it pt. The relevant number of miles will be debited from your mileage account. This will enable us to attend to forwarding your baggage as quickly as possible. All additional costs such as taxes, fees and carrier charges (e.g. If you cant find what youre looking for, you can use the text search function or one of our various contact options. Please note that any refund in the above cases is dependent upon the fare type purchased. Annual Reports and other documents are available here, publications on the topic of sustainability can be found here. 2 items of carry-on baggage, each up to 8 kg. Central Baggage Customer Service Phone Number for Central Baggage To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Not to mention the costs that can be incurred! Aerolite Lightweight 55cm Hard Shell 34L Travel Cabin Bags 40x20x25 for Ryanair Underseat Aerolite Lightweight 4 Wheel Carry On Hand Cabin Kono 20 inch Cabin Suitcase Lightweight ABS Aerolite Reinforced Super Strong and Light 4 Wheel Best Places to Live in Dallas for Young Professionals, Best Places to Live in Dallas for Singles. The charges for your calls will be billed comfortably via your credit card. At Frankfurt Airport, the self-service baggage drop kiosks are located in Departure Hall B, counters 314 to 335 and in Departure Hall A, counters 259 to 278; this is also where families booked in Economy Class or Premium Economy Class check in their luggage. For baggage fees related to sporting goods, please refer to Lufthansa's policy. It is suggested to send your DBC voucher via certified mail, registered mail, or courier service as lost vouchers can not be replaced or reissued. Uniondale, NY 11556. I really appreciate it. Pages on this may include affiliate links to Amazon and its affiliate sites on which the owner of this website will make a referral commission., Carry-on-baggage.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.co.uk and affiliated sites. Baggage & other fees | Lufthansa Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Lufthansa flights. Lufthansa (as well as many other airlines) have an official Facebook & Twitter account and are easily accessible via those channels. If you are lucky, you will receive an answer to your question by e-mail a few days later. Delayed or damaged baggage | Lufthansa For larger items of carry-on baggage, such as trolley cases, please use the overhead locker above your seat. Because guess what, this is not possible via e-mail contact. Full flight (up to 24 hours): 17.00 euros or 5,500 miles.