We were booked on Iberia Express flight from Madrid to Malaga. That dreaded feeling begins to rise up inside you as you realize that your bag didnt make it. Well, the airport was a madhouse. I too connected through there on the 30th and am missing 2 car seats. They refused to pay for our time and money spent to buy her necessities as we were an international flight. If youve dealt with a lost or delayed bag this summer, what was your experience like? So yes, I probably fared much better than some victims of airline lost luggage. Got my direct deposit about 3 days later. We ended up not getting our bags till the next day so it wasnt a huge inconvenience. The first time it was with SAS and it was lost for 5 days - the number that they gave me to call only went to the general reservation desk who had no information. If your plans are at all flexible, change them and do not come until this insanity has passed. The Truth About Airline Lost Luggage and What to Do - Travel Addicts To use the Lufthansa Delayed Baggage service, you must first obtain a written confirmation and a reference number by reporting the incident at the Lufthansa baggage tracing desk at the airport. I travelled with lufthansa on the 1st of September 2022 to portharcourt in Nigeria from dusseldorf through Frankfurt Airport and my hand luggage was collected from me by fight attendant since then i have not received my and luggage the flight number is LH0075 i have sent a mail to Frankfurt lostandfound but date no response so please advise me on what to do, thanks. And some just have bad luck. Emails are system generated, do-not-reply. The automated updates were not the most helpful. Great Service. I have been told that I should provide all this information in Twitter and it seems it helps. Hi Maria- use the feedback form on the Lufthansa website. We landed in LAX and went to baggage claim. Baggage issues | ANA - Aeroportos de Portugal My bags have been delayed now a month and the airline,united, can't figure out how to forward my luggage to my address. But good news, the very next day, the 17th, our bags were delivered. At this point I once again walked to the same door, and over the loudspeaker explained that I had bags that arrived the night before. 1200 Euro. Alicia from Mississippi! Allelujah!!! Never happened. Once the airline passes the bag to the courier it can even be weeks before they manage to deliver it. Not even once. One of two checked bags arrived in Budapest, the other did not. Due to our our flight changes we asked the attendant to make sure our bags were on the plane. We know our bags are still in Frankfurt. Rather than buying a new custom made suit that morning which my wife wanted me to do, I gambled and we instead did some sightseeing in Puglia. * I have hiking boots which are too large to fit in carry-on. I called 36hrs after they lost my bags and their response was "we have 5 days to locate the luggage so why are you calling so early; check the website and call us back after the 5th day!". Six days after my flight, Lufthansa's baggage delivery service tried to deliver it to my temporary address which I had informed them I would only have for the first 4 days. I have seen comedic scenes of disorganised last-minute Basic Economy passengers rolling up with assorted baggage in tow demanding to take it all on board. I recently flew on American Airlines from Philadelphia to Zurich. We hope that's because she submitted the written inventory, and the case is somehow in another box now. 2 days later I received a phone call at 7:30 am (I was sleeping). I had to buy clothes out of my own pocket for my entire trip and now I am missing some of my best clothes at home. Each airport has a published minimum connection time (called a legal connection time). On all Lufthansa-operated flights the following basic rules apply to free baggage: 1 bag up to 23 kg 2 bags each up to 23 kg 2 bags each up to 32 kg 3 bags each up to 32 kg Free baggage dimensions: The maximum size per piece of baggage (width + height + depth), regardless of class, is 62 inches (158 cm). I traveled to Berlin on September 1st with my kids and seven suitcases. They need to be reported because this is not acceptable gosh! So at that point, we tried 800 # which were not available since they were no longer accepting phone calls due to high volume! We had a bad experience on our flight to Australia. In both cases the bags arrived the next morning, so 1. I dont think there is any delivery of bags atm. Traveled with Lufthansa from DC to Lisbon on July 27 with a connecting flight in Frankfurt. Lesson 6: put a clearly visisble name-tag on the luggage and a piece of paper with all contact details into the luggage In the early days, the airline sent inconsistent and confusing updates. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. They MUST FINE, PUNISH and FIRR Lufthansa management. Stay connected with the latest travel, aviation, and credit card news. They did not give us the seats we reserved and paid extra for. No answer to DOT. It is outrages and totally irresponsible that companies can notput act together, hire capable people who will be glad to have a The courier had every excuse why the bags cannot be delivered. My wife was talking to her first but was having a very difficult time understanding what she was saying. He said most airlines consider a bag lost between 5-14 days after the flight. Some airlines insist on putting your claim check on the back of your boarding pass. On a recent Lufthansa flight from Frankfurt to Houston, our bags were delayed over an hour. Finally the bags arrived. Very frustrating and distressing for us and many others . On the second day of the saga I was given an email address and by the end of the week My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. For 1 week I've been checked baggage status online until the agent contracted me and brought my baggage to the hotel. Till date my bags are not located. How Much Can I Claim in Compensation for my Lost Luggage? They would call back. We flew Lufthansa from Denver to Frankfurt, Frankfurt to London. I am submitting my original receipts with a letter along with the airline related detail today. This is a problem when using a number of different airlines in a whole itinerary. Lufthansa Lost My Suitcase For 2 Weeks. Here's How They Responded. Finally my online status was updated to let me know my luggage has been found. Use Airtags (or equivalent) and track your own bags if you are checking them. I wasnt eligible for any credit card protection but Icelandair reimbursed me for purchases of some necessities. From your Flew from Lax to Frankfurt and my connection to Berlin was cancelled so I took the train. Great article! By phone, there is no answer. Mine was lost somewhere between Heahrow and Vilnius. We were stranded at the airport couple weeks ago in YYZ flying back from Athens. Tumi luggage with Tracer is a great idea, although it still doesn't mean they won't leave it behind. When you try to call for help, you are in an endless loop of referrals. Called call center for Lufthansa and it hangs up. Every day, 2.9 million airline passengers take 45,000 flights, according to the Federal Aviation Administration. Insane how these airlines can get away with everything while taking taxpayer money. And given the total cluster that Euro airports are this summer, the time savings from taking the train could be quite significant. But it was delivered to me only on 23 September (21 days after I started my trip). Very difficult dealing with Lufthansa and trying to get our luggage! I had checked in to the flight early, so it wasnt a rush. The level of incompetence is incredible. When your bag is lost, time is not on your side. At the very last minute, Lufthansa made us check our carry-on luggage. That was five months ago. In case the gate agent wants to put your carry-on in the hold due to space, simply say, "I've got all my meds inside" They always move to the next person with a hard cover carry-on. Baggage & other fees | Lufthansa However, we were told that we would be compensated for any essential items we had to purchase while we were waiting for our bags. 25 Fun Things to Do in the Texas Hill Country, Blue Spring State Park: Year-Round Outdoor Fun. That takes up sooooo much time at the lost and found line. But Lufthansa refuses to give us any compensation with any explanation. This is not first summer of travel for airlines. I recently had a similar experience with Lufthansa losing my baggage from Frankfurt to Texas. I traveled with Swiss from London to Tallinn via Zurich on 3rd September and had a 60 minute connection in Zurich. Several subsequent inquiries were either ignored or said No status change. My bag had been opened despite a TSA lock and two boxes of chocolate truffles and a Covid test kit were stolen. We missed our connection flights and had to rebook with Qatar for remaining journey. I am very worried about their baggage policy and hope I can get by with a carry-on. Anyone have any tips on seeking and getting compensation for a similar situation? We had an OVERNIGHT CONNECTION in Frankfurt for our July 2nd LAX flight but obviously 12 hours was not sufficient to get our bags on the LAX flight. Extremely not comfortable to live in a new country without person stuff and cloth specially for a baby. Adding insult to jury, LH actually made me check in carryon to then leave behind (1 of 8 pieces). [More on that later.] Make sure you have a luggage tag on the outside of your bag. On both the outbound and return flights, the airlines lost her luggage. Enquiring mind wants to know! I informed them that my bag had been mistakenly sent to Stockholm from Frankfurt and needed to be sent back to Frankfurt so it could be forwarded to LAX for delivery. I have sought legal advice from Which Legal. We changed flights at Frankfurt. The bags did arrive but I have yet to receive a formal email acknowledging responsibility just we have 30 days . Twitter? Im happy I was persistent, and that I didnt request baggage delivery to the hotel, because that would have given me even less power to try to solve the situation myself. Most bags that fall into the delayed baggage category make it back to the passenger in 3-7 days. Called call center for Lufthansa and it hangs up. Also, once I arrive at the airport, it starts tracking again. I had a transfer in Frankfurt from Bologna to Stockholm. But airlines are opaque about the claim process so research this prior to your trip. I was able to call &(after long waits) speak to an actual person at delta about my bag every day. Its like an endless cycle where no one actually knows whats going on or how the system works. This has caused me so much pains and distress. Lost and Found - Lufthansa Bags were checked thru from Reno to Budapest. The luggage is supposedly sitting at the storage since July 3rd. Liability can extend beyond terms and conditions if the conditions of lack of care are fulfilled. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. I was informed that our bags had been rebooked on another flight, there was nothing they could do, and there was no one to talk to. I also generally wont check luggage. Next time I will buy more clothes, submit the bills and then return them. I rarely check a bag but still use an AirTag on my carryon in the event that Im forced into a gate check or need to check for liquid contents on a return trip. Fortunately we could borrow some clothes from our family and thankfully had enough money to buy some essentials otherwise we would have been stuck with nothing. It first gave the impression the bag would be in the same evening. Got the delayed baggage message after landing in Delhi and quickly filled out the missing baggage form (had 2 bags) since I had a domestic connection within a few hours. In most cases, you won't hear anything after that for a pretty long time. Prior to flying that day, we found travel to still be quite orderly and calm, and we had connected at several hubs in Europe. It is absolutely ridiculous that our bags are here and cleared customs, but yet we can get ahold of an actual person to be able to go pick up our bags. Just want to know what my options are in case they dont respond or agree to reimburse the entire amount and I need to file a more formal claim outside of the airline. I responded immediately with the information asking for confirmation that it was received. I made a list of what is missing with running shoes, some formal and informal clothes, a good outdoor jacket and the value of the luggage and content is already way beyond that Would the tags be able to tell us where the bags are throughout our journey? When I called, they said it was because they case is closed. Eventually, it flew back to Philadelphiavia Sydney, Australia. There are a number of key deadlines that youll need to observe if you want to see your bags (or receive compensation). I finally received one yesterday but am still waiting for the other one. The EU compensation for lost baggage is up to 1,300. I sent emails every day As we checked in our bags, we were told by airline staff that the conveyor belt wasn't working and"just put you bags over there" pointing to massive area with hundreds of bags. So ideally, I should have been contacted that my bag was Hello all. I had a similar situation recently on a Lufthansa flight from Frankfurt to Barcelona. Ive been already 1 month without my baggage and zero help. We decided to put in delayed baggage claim. I have boarded on June 17, 2022 on a Air Canada flight AC447420 Toronto to Sibiu. I did this several weeks ago and am now waiting to hear back from Lufthansa regarding my compensation for purchase of items I bought before my bags arrived (I was lucky- we only waited 13 days for all of our bags to get to LAX from Frankfurt!). Flight with EuroWings through Vienna, Montreal, San Francisco. Shoes that you don't mind wearing day after day is also necessary. It did not arrive that day, 30 June, or the next, or the next. Two bags were located three days later. Some flights are going out without bags. These days, we don't quite mind a delay :). I recently had by bags delayed by Lufthansa by about 18 hours. Frontier Airlines rounded out the top three, with about three mishandled bags for every 1,000 checked pieces. 5 days later, we were flying back through. I was travelling from HEL to DUS via Frankfurt also had the same issue. Our flight arrived in JFK on 7/12 and our baggage was not on the plane along with many other passengers on board the flight. No one ever contacted me about delivery. We lost a day of our holiday and it really has put a dampner on our holiday. Our CPT-LHR-LAX flight turned around over Ireland due to a sick crew member and we rebooked for LHR-SAN the next day. * I have liquids on the return, generally wine, beer, or cider that was a gift or an unusual liquor that is difficult or expensive to find at home and not available at the airport. I just came back from a trip to Europe where my bags were lost twice. Bag #3 arrived to LAX on July 6th and supposedly will be delivered to us today. He is a student and does not want to spend on buying another winter clothes and shoes which he has packed in the delayed suitcase. Regular bag arrived on Sunday night on time but golf travel bag did not arrive in Dublin despite six hour layover in LHR and Priority tag for Club World. The problem is the CPAP if the bag is significantly delayed.
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