So far so good! We checked in and he gave us a card with a mobile telephone number which was to contact reception via WhatsApp only. with suitcases to get to our room. The pillows were so old that the foam had broken into lumps! We have taken note of your comments regarding certain areas that could use some touch-ups and maintenance. It's a more complex issue due to the age and structure of the building. As we were going out for dinner we closed the windows for security and one window hasnt a lock. It is pitching itself as high end and is falling way short. The room was good sized but there was no air conditioning and it needs to be updated. I have. There are more places to choose from in the, Frequently Asked Questions about Native Hyde Park. When he appeared he acknowledged us. Best bits: Set over six floors, with original features and large windows running throughout, our 24/7 on-site team will get you settled into London life. It's not our practice to go back on our words, and we're sorry if it came across that way. Anywhere between 200-350. We look forward to welcoming you back to Native Hyde Park on your next visit to London! When we arrived there wasnt anyone on reception but a couple of girls were waiting so we asked them. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Adding if only you had informed us that you were unhappy yesterday! Rest assured, we are continually exploring other ways to enhance our guest comfort while respecting the building's heritage. We are conducting a thorough investigation into the matter and will be working to ensure that all safety measures are in place to prevent such incidents in the future. Dear Sharij2013, Thank you for taking the time to share your fantastic experience at Native Hyde Park. Nearby attractions include Italian Gardens (0.2 miles), Paddington Station (0.2 miles), and Serpentine Boating Lake (0.2 miles). While I realize we can't undo the disappointments of your recent stay, I'd like to assure you that we've taken your feedback to heart and we're committed to making the necessary improvements. Book Native Hyde Park, London on Tripadvisor: See 459 traveller reviews, 251 candid photos, and great deals for Native Hyde Park, ranked #37 of 2,171 Speciality lodging in London and rated 4 of 5 at Tripadvisor. I've passed your comments about the state of the room and common areas to our maintenance and housekeeping teams to address the issues promptly. We hope to have the pleasure of welcoming you back to Native Hotels in the future, whether at our Hyde Park location or any of our other properties. Not equivalent breakfast items to previous stay in Glasgow and disappointed no breakfast tea bags just peppermint. Best wishes, Angelos Kourkoulos, The hotel is well located near Lancaster Gate. Nearby attractions include Italian Gardens (0.3 km), Paddington Station (0.3 km), and Serpentine Boating Lake (0.4 km). When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. I understand that the Native properties are not a chain but a franchise which explains the difference in experience people are having in other Native properties. Read our, Was put on the 4th floor only one lift working,room was tiny,around 4 meters square,and in it was a bed,a table with one chair,kitchen against one wall,room was boiling hot ,windows only opened a tiny bit,no aircon,no curtains,only very thin blinds,so around 5 in the morning when it got light,was very bright in the room. Your feedback is incredibly important to us and we take your concerns seriously. The lift situation is a concern we are well aware of and we're working diligently to get it fixed. We were told they couldnt guarantee a refund as the manager wasnt in but to come back on Monday (we checked in on Saturday). Given we had a passports this was a little concerning so we took them with us. Your feedback is important to us as it allows us to improve our services and facilities. It is nothing special at all. So many people have given good reviews but I can only conclude this depends on room allocation. We appreciate your constructive feedback regarding the maintenance issues, shower temperature, sink plug, and room ambiance. Native Hyde Park, London: See 461 traveller reviews, 251 candid photos, and great deals for Native Hyde Park, ranked #36 of 2,220 Speciality lodging in London and rated 4 of 5 at Tripadvisor. It would merit 5 stars but I'm only giving it 4 (I'd really like to give 4.5) because of some minor problems broadly to do with maintenance. It was clean, well stocked, and comfortable. reception with nothing and no-one to stop us gaining access. We value your feedback as it helps us improve our services and facilities for future stays. We both also felt itchy after being in the apartment for five minutes. Book Native Hyde Park, London on Tripadvisor: See 477 traveler reviews, 292 candid photos, and great deals for Native Hyde Park, ranked #46 of 2,235 specialty lodging in London and rated 4 of 5 at Tripadvisor. As a Grade II listed building, there are certain restrictions that limit our ability to install air conditioning units. We appreciate your kind words about our clean apartments and welcoming staff. Best wishes, Angelos Kourkoulos, The Leading Hotels Of The World in London, Curio Collection by Hilton Hotels in London, Hotels near St James's Church, Sussex Gardens, Paddington, Hotels near The London School of Etiquette, Hotels near Paddington Boutique Spa At The Chilworth London Paddington, Hotels near Regent's American College London, Hotels near British College of Osteopathic Medicine, Hotels near London School of Jewish Studies, Hotels near The American University in London. Our team is dedicated to providing a comfortable and relaxing environment for all our guests and it's wonderful to know we succeeded during your stay. We opened a drawer and the handle came off, sellotape on the bed to hold veneer on, broken bits off the door to the bathroom. Spacious living area combined with kitchen, separate bedroom (this was their one bedroom) and bathroom had everything you need, including heated towel rack! The apartment was clean and the staff was a welcoming. We tried to contact reception, the number given to us did not work. Apparently he had gone to collect something for them. We strive to provide a high-quality experience for all of our guests and your feedback will help us in achieving this. Room was a good size, had a nice kitchen and a beautiful view. Most convenient location close to Paddington Station, easy commute to Heathrow Airport. But the worst part was the bathroom, the exhaust wasnt working so there was mould throughout the seals and even inside the shampoo/conditioner/body wash amenities. Best bits: Set over six floors, with original features and large windows running throughout, our 24/7 on-site team will get you settled into London life. Aldo visited the Winter Wonderland in Hyde Park. 206 - 214 Sussex Gardens Tyburnia, London W2 3UA England, Lock in the lowest price from these sites. As we were going out and leaving our passports in the room we shut the windows, one of which did not have a window lock. This place has everything wrong for the price structure. What are some of the property amenities at Native Hyde Park? NATIVE HYDE PARK - UPDATED 2023 Condominium Reviews - Tripadvisor Dear Letsgobuzz, We are delighted to hear about your wonderful experience at Native Hyde Park during your recent bank holiday weekend stay. Regarding the WhatsApp number, it's one of the ways we thought would streamline communication for our guests. We aim to offer our guests value for money and we're disappointed to hear that we missed the mark this time. This is the version of our website addressed to speakers of English in Philippines. Adding if only you had informed us that you were unhappy yesterday! I can't believe how different my experience was from many of the other reviews here. Taxes and fees that are shown are estimates only. We do acknowledge the lift situation which we are currently addressing as we understand how it can impact the guest experience. Claim your listing for free to respond to reviews, update your profile and much more. Regarding the bath, we apologise for the hot water issue and we can understand the inconvenience you had to experience. The 10 BEST Restaurants Near Native Hyde Park - Tripadvisor NATIVE HYDE PARK $154 ($266) - Tripadvisor See more questions & answers about this hotel from the Tripadvisor community. So far I am thinking this doesnt feel like a 350 per night kind of place. Best wishes, Angelos Kourkoulos. Own or manage this property? Your feedback is important to us as it allows us to improve our services and facilities. Best wishes, Angelos Kourkoulos, Convenient location for Billy Joel BST concert at Hyde Park, 30 minute stroll or short bus ride. I am paying for a Premium suite which is no different to a Premier Inn with a kitchenette added in which there isnt a sink you need to use the bathroom sink! Your feedback is incredibly important to us and we take your concerns seriously. Book Native Hyde Park, London on Tripadvisor: See 467 traveler reviews, 290 candid photos, and great deals for Native Hyde Park, ranked #39 of 2,222 specialty lodging in London and rated 4 of 5 at Tripadvisor. Returning to reception with our cases she changed her tune and said she couldnt find my WhatsApp messages and that without the Operation Managers authority she couldnt refund the money but could offer compensation. Bed very uncomfortable. We spoke to reception and this was rectified immediately without fuss and we were given an apt with a sofa. Your kind words regarding our staff and services are greatly appreciated and it's reassuring to know that your requests were promptly addressed. We appreciate your high recommendation, and we are grateful for your kind words. We opened a drawer and the handle came off, sellotape on the bed to hold veneer on, broken bits off the door to the bathroom. We look forward to welcoming you back to Native Hotels in the future and hope to provide you with a 5-star experience on your next visit. This is not the level of service we strive to provide and I assure you that your experience is not typical. Own or manage this property? Thank you again for your feedback and if you would be willing to give us another chance, we would be more than happy to make sure your next stay with us lives up to your expectations. I've passed your comments about the state of the room and common areas to our maintenance and housekeeping teams to address the issues promptly. They said he had gone to get something. As we were going out and leaving our passports in the room we shut the windows, one of which did not have a window lock. One lift. This was very close to Hyde Park and Paddington Station. The staff were friendly but it is not a place I would stay at again, Dear JBPortlandOR, Thank you for sharing your feedback regarding your recent stay with us. It's not our practice to go back on our words, and we're sorry if it came across that way. Your comments on the room size, temperature, and lighting are all very important to us. The location was ideal for our family trip - close to the park and in walking distance to Paddington station. Good. In reception the next day was a receptionist! We are always looking for ways to improve our guest experience, and we will definitely take your feedback into consideration. I duly sent a WhatsApp message but didnt receive a reply. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He tried to contact her but no reply. We will use your comments to evaluate and make improvements where necessary, ensuring our guests have the best possible experience. So far so good! We understand that value for money is important and we're sorry to hear that you felt the price did not reflect the experience. Comfortable place, convenient location, reasonable price. The staff were very polite and there is a very relaxed atmosphere about the place. We hope that the rest of your stay was enjoyable and we look forward to welcoming you back to Native Hyde Park. wasnt working and reading TripAdviser reviews this as been broken for at least 3 months. So we waited. Dear Maps59886523033, I am deeply sorry to hear about the issues you encountered during your stay with us at Native Hyde Park. Not equivalent breakfast items to previous stay in Glasgow and disappointed no breakfast tea bags just peppermint. However, one minor area to be improved - it would good to have alternate day for simple room clean if stay more than 3 nights. However, we apologize for any discomfort you experienced due to the lack of air conditioning. BEST location! NATIVE HYDE PARK - Now R 3 472 (Was R 4 549) - Tripadvisor What are some restaurants close to Native Hyde Park? I am paying for a Premium suite which is no different to a Premier Inn with a kitchenette added in which there isnt a sink you need to use the bathroom sink! We sincerely apologise for the inconveniences you experienced during your stay with us. Surely with the front door wide open someone should be there? Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. The photos of them are misleading! The location was ideal for our family trip - close to the park and in walking distance to Paddington station. Best wishes, Angelos Kourkoulos, It obviously depends on the room you are allocated. Hyde Park Serviced Apartments | Aparthotel in London - Native Places So far I am thinking this doesnt feel like a 350 per night kind of place. You can reach me on the following email: angelos.kourkoulos@nativeplaces.com We hope you give us another opportunity to better serve you in the future, as we are committed to improving our services based on guest feedback. Claim your listing for free to respond to reviews, update your profile and much more. What are some of the property amenities at Native Hyde Park? So far so good! I range HO but they only work Monday to Friday 9-5! Best wishes, Angelos Kourkoulos, Small but had everything I needed for a nights stay, well located for the tube, restaurants and Hyde park. NATIVE HYDE PARK: UPDATED 2022 Hotel Reviews, Price - Tripadvisor Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Carpets have stains, bits of wood broken off doors everywhere looking tired and unkempt. One lift. We were later to learn that varying amounts are charged for the rooms. Though the lobby was very nice, as soon as we got out of the elevator on our floor there were stains all over the rug and a very dated feel, like a dorm or hostel. Why stay: Shopping, walking, working, and feasting are all within touching distance from our thoughtfully renovated rooms. Dear Sharij2013, Thank you for taking the time to share your fantastic experience at Native Hyde Park. It is pitching itself as high end and is falling way short. What food & drink options are available at Native Hyde Park? We are delighted to hear that our staff provided excellent and helpful service during your stay at our hotel. The alarm system in the lift did not work (a big safety concern)! The rest are perfectly fine. . She said she would catch up on the messages I had sent as well. Read our, Was put on the 4th floor only one lift working,room was tiny,around 4 meters square,and in it was a bed,a table with one chair,kitchen against one wall,room was boiling hot ,windows only opened a tiny bit,no aircon,no curtains,only very thin blinds,so around 5 in the morning when it got light,was very bright in the room. Two people were sat waiting and we asked if they had seen someone. We checked into the Native Hyde Park with a 2 night stay for a special occasion. We have taken note of your comments regarding certain areas that could use some touch-ups and maintenance. In reception the next day was a receptionist! Which we finally got! Are there any historical sites close to Native Hyde Park? I emailed, texted, rang no one there. We went through reception but no one was there again. We hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve at our hotel. We appreciate your kind words about our clean apartments and welcoming staff. Parkside . We value your feedback as it helps us improve our services and facilities for future stays. The staff were friendly but it is not a place I would stay at again, Dear JBPortlandOR, Thank you for sharing your feedback regarding your recent stay with us. Own or manage this property? We went through reception but no one was there again. more. We would have expected a bit more for the price we paid, Dear poshscuise, Thank you for taking the time to share your feedback following your stay at Native Hyde Park. Conveniently located restaurants include Bel Canto Restaurant, The Victoria, and Nipa Thai Restaurant. Best wishes, Angelos Kourkoulos. However, we apologize for any discomfort you experienced due to the lack of air conditioning. Thank you for recommending us to others. A truly wonderful stay!! Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Clean, simple and functional rooms. We hope you'll consider giving us another opportunity to serve you better in the future. We were later to learn that varying amounts are charged for the rooms. I want to express our sincere apologies for the concerns you had about your apartment and the amenities. Best wishes, Angelos Kourkoulos, Small but had everything I needed for a nights stay, well located for the tube, restaurants and Hyde park. We're glad that, despite these minor issues, you would consider staying with us again. If you wish to get in touch with me, please feel free to send an email at angelos.kourkoulos@nativeplaces.com and I would be more than happy to discuss the matter further. As we were going out for dinner we closed the windows for security and one window hasnt a lock. Best wishes, Angelos Kourkoulos, Red Carnation Hotels Collection in London, Euston / Kings Cross /St Pancras Accommodation, Trafalgar Square / Embankment Accommodation, Hotels near St James's Church, Sussex Gardens, Paddington, Hotels near Lawson-King Bespoke Wine & Spirits, Hotels near The London School of Etiquette, Hotels near Paddington Boutique Spa At The Chilworth London Paddington, Hotels near London School of Economics and Political Science, Hotels near London School of Business and Finance, Hotels near United Medical and Dental Schools, University of London, Hotels near Institute of Advanced Legal Studies, Hotels near Institute of Latin American Studies. Claim your listing for free to respond to reviews, update your profile and much more. A truly wonderful stay!! We strive to provide a high-quality experience for all of our guests and your feedback will help us in achieving this. Apparently he had gone to collect something for them. Given we had a passports this was a little concerning so we took them with us. This place is appropriate for couples and families, for shorter or longer stays. This was very close to Hyde Park and Paddington Station. Native Hyde Park (London, England) - Apartment | Tripadvisor However when we got there this wasnt the case. BEST location! We value your feedback as it helps us improve our services and facilities for future stays. Many travellers enjoy visiting Houses of Parliament (3.8 km), Churchill War Rooms (3.4 km), and Tower of London (6.9 km). with suitcases to get to our room. Which room amenities are available at Native Hyde Park? We hope to have the pleasure of welcoming you back for another great stay in the future. Passing through reception there was no one again. As for the refund for the second night, we sincerely apologize for the misunderstanding and any inconvenience caused. Native Hyde Park - Tripadvisor . Some of the more popular amenities offered include free wifi, baggage storage, and complimentary tea. We hope that the rest of your stay was enjoyable and we look forward to welcoming you back to Native Hyde Park. As soon as he appeared he acknowledged us which was great. . As by this time I didnt trust Native I asked her to email me confirming the refund whilst we went to pack. Dear Sharij2013, Thank you for taking the time to share your fantastic experience at Native Hyde Park. Rest assured that we are committed to improving the standards based on the feedback we receive from our valued guests like you. Highly recommend to everyone! Thank you again for your feedback and if you would be willing to give us another chance, we would be more than happy to make sure your next stay with us lives up to your expectations. Payments made by partners impact the order of prices displayed. No breakfast/dining option, but luckily several options are available nearby. You can reach me on the following email: angelos.kourkoulos@nativeplaces.com We hope you give us another opportunity to better serve you in the future, as we are committed to improving our services based on guest feedback. We understand how inconvenient this can be, especially for guests with mobility issues, and we are working diligently to have this rectified. Our team is dedicated to providing an exceptional experience for our guests, and it is always rewarding to receive such positive feedback. We appreciate your high recommendation, and we are grateful for your kind words. Getting here: Paddington and Lancaster Gate stations are a 5-minute walk away, giving you quick access to trains and tubes. We had to go to floor 1 and walk up a flight of stairs. We understand that this may not meet everyone's preferences, and we're sorry if this aspect of your stay did not meet your expectations. Surely with the front door wide open someone should be there? We took the other lift to floor 2 or we would have if the lift could stop at floor 2! My major concern is what if this had been an elderly person, alone in the lift, without a mobile phone or if there had been a fire?? Is parking available at Native Hyde Park? The pillows were so old that the foam had broken into lumps! Highly recommend to everyone! We are delighted to hear that you enjoyed your stay in our spacious two-bedroom apartment, and that it provided ample space for your family trip to London. I emailed to see if this would help but no! Perfect for the week long stay. Guests can enjoy complimentary tea and free instant coffee during their stay. We are also sorry about the issues you experienced with the lift.
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