Bills are considered paid on the day they are received and processed in our office. {{model.setting.TopSearchEmptyCustomContent}}, Share & Bookmark, Press Enter to show all options, press Tab go to next option, Automatic Landlord Utility Transfer Application. Explore Frequent Services Pay Online Payment Options Understanding Your Bill Contact Us FAQ Public Sewer Cleaning Information Therefore, the Tomahawk Project will significantly lessen the amount of rate increases in the future. Press: 2 for check over the phone; 3 for credit or debit card over the phone (2.4% fee for cards); or hold for a customer service representative. There are several reasons for annual rate increases. Payment Options | Johnson County Kansas Provide an integrated solid waste management system with exceptional customer service that is both economically and environmentally responsible and meets the needs of our citizens. Contact Us. Check out the latest JoCo Magazine or The Best Times. Storm sewers are identified as the large grates in streets and near curbs. New customers moving from outside Johnson County Wastewaters service area will be assigned a default value user charge that is equal to the average winter water use for all residential customers. By investing a little at a time you get more out of the system by improving the durability, life and reliability of the countys assets, thus lessening the impact to rates. The user charge rate prior to 2014 did not include a capital component as it does today. Johnson County Wastewater also serves businesses at the New Century Air Center in Gardner. Utility Charges | City of Olathe Find 2 external resources related to Olathe Water Billing. If you are located in Mission Hills or Olathe, or need to know abouta specific property, please call 913-715-8520. Johnson County Wastewater bills are distributed every other month toresidential properties and monthly tocommercial and industrial customers. Accounting for the water, sewer, solid waste and stormwater funds is published in theCity of Olathe Budgetthrough Enterprise Funds supported by user fees similar to a private business enterprise. Septic tank users do not pay the User Charge because they are not connected to the sanitary sewer system. The default user charge is used when the average winter water use appears to be an inaccurate measure of average use, or a customer does not have winter water usage. This pipe is known as the homes service line, or service lateral. Please enter the username on your account and click on Submit. No convenience fees apply. Third party advertisements support hosting, listing verification, updates, and site maintenance. Set notification preferences for your account. The Household Hazardous Waste facility is located at JCW's Nelson Wastewater Treatment facility but is managed by the Johnson County Environmental Division. If you have questions concerning utility markings or flags located in your yard, please call 811 or visit, If you have questions about the program, please call, The pipe that connects your home to JCWs public sanitary sewer main is private property. They will also be able to tell you if JCW crews are cleaning lines in your area which could cause a temporary odor. All Rights Reserved. If you still have questions you may call us 24/7 at 913-715-8600. JCW does not provide location services and does not have the ability to assist with questions concerning flags or markings. Johnson County Wastewater only provides sanitary sewer services. Water | City of Olathe If you have questions about your water bill, please contact your water company. You are account has been succesfully verified. JohnsonCounty Wastewater billing statements follow the public water utilities by about two weeks. Sign up for reminders today! You will be redirected to the payment authorization website to process your payment. Water Quality Lab 913-715-6950. You may not use this site for the purposes of furnishing consumer reports about search subjects or for any use prohibited by the FCRA. If this is the case please come talk with Scott Eklund and together figure out a way to get ahead on the bill to avoid getting the $10.00 late fee which goes on the account on the 21st. Continue to protect public health and the environment by producing drinking water that meets all regulatory requirements. City of Olathe is setting the standard for Excellence in Customer Service. Johnson County Wastewater does not provide storm water services. Pay My Bill Select Payment Method Footer links. Phone. Monday - Friday, 8 a.m. to 5 p.m. - Call 913-971-9311 to provide your payment confirmation number. Chemicals should not be dumped down the sewer drain. 1 is a drinking water provider for Johnson County. If odors persist, contact Johnson County Wastewater at 913-715-8500 for help diagnosing the problem. To properly dispose of household chemicals, please contact Johnson County'sEnvironmental Division at 913-715-6900 for additional information on the location and hours of operation ofthe Household Hazardous Waste Disposal. Sewer Backup Emergency Call 913-715-8600. Please contact JCW Customer Service if you require further assistance. Continued investment in preventive maintenance Unlike many utilities, JCW has a fiscally responsible and proactive asset management, maintenance and repair program that helps keep the cost of operating and maintaining the wastewater system lower by avoiding expensive repairs and clean-up costs resulting from deferred maintenance of sanitary sewer pipes and wastewater treatment equipment. If you have questions about the program, please call 913-715-6907 or for more information and links to information about the program please go to, Schedule a Dropoff | Johnson County Kansas (jocogov.org). That number is 913-715-6653. Please write your account number on your check or money order and allow five business days for mail delivery. Typically, a cup or two of water will fill up the trap in the drain and stop any sewer smell from escaping. Yes, anyone not connected to Johnson County Wastewaters sanitary sewer system will not pay a User Charge. No. Please call the Customer Service Centerand inform them of all billing changes or fill out the reverse side of your payment stub on your final bill. If you dont fill your swimming pool during the winter months, it wont affect your water usage information for your wastewater bill. Exceed national recycling and diversion average of 35% while maintaining low contamination rates. Increasing redundancy and reliability through project implementation and asset management. Phone (913) 971-9311; Fax (913) 971-9238; www.olatheks.org; Quick Links. Pay by US Mail Mail the lower portion of your bill along with a check or money order. The goal of this project is to invest in innovative materials and techniques to build and extend the life of Infrastructure. Johnson County Wastewateris a sanitary sewer provider in Johnson County, Kansas. once it has been treated, the EPA continues to increase regulatory requirements to protect public health, protect the environment and ensure clean water. If you feel that the periods used to calculate yourwinter water useare inaccurate or not a reflection of your usage, you are required to have and to maintain reasonable documents and records to reflect the use, by volume and strength, of the sewerage system. Select Yes for paperless billing. They include: Inflation The industry sees increased costs to do business, including costs for power, chemicals, solids disposal and labor costs. Bills will be due within 30 days of the billing date. If a backup is occurring in your main drain or multiple fixtures in your home are backing up at the same time you may have a sewer backup. Start New Service . Water (usage) Charges are designed to recover the variable costs of operating a potable* water system based upon how much water a customer uses. Visit here to learn more. A year of shut off fees at $20 per month is $240 per year in extra fees. To remove a saved payment method, please contact Customer Service at 913-971-9311. You may contact them by calling 913-895-1800. Pay My Bill; Sanitation Chargesare designed to recover fixed costs for residential trash services including: To see how Olathe compares to other cities for trash fees, check out this service charge comparison chart. If you have questions about your wastewater bill, please call 913-715-8590. The City operates two wastewater treatment plants and treats over two billion gallons of wastewater every year. Easily manage passwords, update user settings and account profiles. Sewer (usage) Chargesare designed to recover the variable costs for collecting and treating sanitary sewage. As the escalation of major cost factors continues to increase, the cost to provide service has increased too. To view the City's Water Quality Reports for the last five years, visit our Water Quality page. Forgot Password - Olathe, KS Find everything you need to know about important services and support. Their presence does not necessarily mean there is an issue with the sewer in your neighborhood. Water Master Plan - 2017 Search Services at Your Address Water Treatment Plant 2 Construction Visa, MasterCard, Discover, American Express, and electronic check are accepted. Mail the lower portion of your bill along with a check or money order. Payments should be mailed to: City of Olathe, PO Box 950441, St. Louis, MO 63195-0441. Popularity:#3 of 44 Water Departments in Kansas#391 in Water Departments. Contact Us. JCW has crews cleaning, inspecting, and repairing sewer lines year-round. The excess groundwater can also overload the sewage treatment plants. You are account has been succesfully verified. The pipe that connects your home to JCWs public sanitary sewer main is private property. Envelopes are provided for your convenience. By using winter water usage, Johnson County Wastewater can accurately estimate the volume of wastewater discharged into the treatment facilities by each property. Hear what's happening and what's coming up in our community. Water Service Charges** are designed to recover fixed costs incurred by the City for operating a potable water system, without regard to quantity of customer use. Meetings and Events; ADA Accommodation Request; Legal Disclosures; Main navigation. This pipe is known as the homes service line, Should your service line need to be repaired or replaced,please make certain that you or your plumber contacts JCW at, Support for intellectual and developmental disabilities, Start, stop or transfer wastewater service, Automated Information Mapping System (AIMS), Planning, Housing and Community Development, Community Developmental Disabilities Organization, 11811 S. Sunset Dr., Suite 2500, Olathe, KS 66061, Multi-family residential (apartment complexes, duplexes, etc. Remove debris, chemicals, and yard waste with. Contact Us. CountyOffice.org does not provide consumer reports and is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA). The FOG division is a proactive program focused on the food service and commercial kitchen industry to help At the June 8 Board of County Commissioners meeting, JCW leadership presented its proposed budget for FY202 Have questions about your wastewater bill or one of our many programs and services? You should contact your city hall for questions or problems concerning storm sewers. Currently, Johnson County Wastewater does not require a deposit for service. Free viewers are required for some of the attached documents.They can be downloaded by clicking on the icons below. Wastewater | Johnson County Kansas Maintain National Environmental Laboratory Accreditation Conference Certificate that allows our Environmental Lab to perform our compliance testing. To find out if a specific home or business is connected to Johnson County Wastewater's sewer system, please call 913-715-8520. City of Olathe is setting the standard for Excellence in Customer Service. Enterprise funds fully recover their cost through customer fees. Contact Us. Schedule a Dropoff | Johnson County . This change means it is not possible to accurately calculate the percentage increase of rates when comparing current rates to those charged prior to 2014 without assistance from JCW staff. Phone (913) 971-9311; Fax (913) 971-9238; www.olatheks.org; Quick Links. The 2023 rate increase is 5%, which equates to $2.24 a month for the median household or $4.48 on each bi-monthly bill. Pay My Bill; First Time User; C ontact Us Please wait while your account is being verified . Participate in Watershed Organization planning activities to prioritize funding for streambank stabilization projects. City of Olathe is setting the standard for Excellence in Customer Service. Pay My Bill; First Time User; C ontact Us Find information about an address including appraised value, utility providers and elected representatives. As part of its strategic planning process, Johnson County Wastewater annually reviews its operations and plans rate adjustments accordingly, based on changes in the economyand prices for utilities and chemicals used in the operations of wastewater facilities. Contact Customer Service to make payment arrangements if your water service is scheduled to be disconnected. If blank, total amount due on account will be applied. Footer menu. City of Olathe is setting the standard for Excellence in Customer Service. Address, Phone Number, and Hours for Olathe Water Billing, a Water Department, at East Santa Fe Street, Olathe KS. First, if the odor is a rotten egg smell, please leave the home and call your natural gas provider to make sure the odor is not a gas leak. Contact Wastewater | Johnson County Kansas You can quickly pay your bills now using your mailing zip code and account number. Start New Service - Olathe, KS {{model.setting.TopSearchEmptyCustomContent}}, Share & Bookmark, Press Enter to show all options, press Tab go to next option, Automatic Landlord Utility Transfer Application. Residential Customers | Johnson County Kansas Frequently Asked Questions | Johnson County Kansas Paperless Billing Eliminate paper bills while gaining control over how and when your bill is paid. Utility Account Services | City of Olathe Kansas One Call can answer your questions. The Water Department, or Water Utility, provides potable tap water to residential customers, businesses, and others in Johnson County. Please enable JavaScript in your browser for a better user experience. No. If natural gas is not the issue, check to make sure all drains in your home have water in them, and dont forget the washing machine drain and basement floor drains. PAY MY BILL. You should receive an email shortly at your registered email account with a link to reset your password. It is against code (Resolution WD 92-22) to connect your sump pump (or any other sources of groundwater directly to the sanitary sewer). We have had customers in the past that have followed a few simple suggestions and have fixed this from happening. Water (usage) Chargesare designed to recover the variable costs of operating a potable* water system based upon how much water a customer uses. Olathe Water Billing Contact Information. Call 1-855-748-6017 to make a payment by phone toll free. **Water and Sewer Service Charges are applied to all customers. Monday Friday, 8 a.m. to 5 p.m. - Call 913-971-9311 to provide your payment confirmation number. Suggest Listing This is your average water usage during winter months based on meter readings. View meetings, watch live broadcasts, submit a public comment and contact the commissioners. The increase in rates over the past two decades has climbed, but the comparison to the bill then versus now is not a clear-cut one. Benefits Email or text notification that your bill has arrived and is ready to view. View bill and payment history and current service charges, request payment arrangements. The due date is 30 days from the statement date. View theSchedule of Feesfor detail regarding utility bill charges. Olathe Water Billing - Olathe, KS (Address, Phone, and Hours) City of Olathe is setting the standard for Excellence in Customer Service. Johnson County Wastewater and the public water utilities are separate entities and are governed by different governmental bodies. Because the water is returned to streams, river, etc. Receive email notifications about your bills instead of printed bills. Pay Online Make a payment online, establish recurring drafts, view bills, sign up for ebill, update account information and message customer service. Customers with Low Pressure Sewer, Grinder Pump Issues, Call 913-715-1777. A delinquent notice will be mailed five days after the due date if payment has not been received. Call 913-715-8500. The customer's average winter water use will be based on fourof the sixmonths between November and April, depending on the customer's billing cycle. If you are an existing utility customer please login to start new service. Design By GRANICUS - Connecting People and Government. Set up AutoPay using Visa, MasterCard, Discover, American Express or electronic check. Crews typically operate between 7 a.m. and 3:30 p.m. Monday-Friday, but may be out afterhours as well. You are account has been succesfully verified. Find 6 Water Departments within 30.4 miles of Olathe Water Billing. Johnson County Wastewater customers who move within the sanitary sewer district may request to transfer the average winter water use from their previous address. Stay in the top 10% of the highest performers in the nation on drinking water treatment measurements from the ETC survey. City of Olathe is setting the standard for Excellence in Customer Service. The Kansas Water Plancost is a pass-through fee from the State of Kansas; the state charges for every 1,000 gallons of water used. Drop-off your payment in a box located in the parking lot a Olathe City Hall, 100 E. Santa Fe. The Olathe Water Billing, located in Olathe, KS, is an utility company that operates the public water system. Receive electronic copies of your bill. Please note: Any required depositis not included in the total below. By reinvesting in our aging system, JCW has significantly reduced the occurrences of collapsing pipes and public health issues from back-ups and raw sewage overflows. This is a friendly reminder to all Town of Olathe's Water, Sewer and Trash customers, utility bills are due on or before the 20th of every month, even if this day falls on a weekend. These service charges have been assessed by the City of Olathe for several years. The City requires a minimum of 24 hours to process requests. Increase residential erosion and sediment control inspections by utilizing Olathe Building Inspection staff, Stormwater staff, and Engineering interns. Name Olathe Water Billing Address 100 East Santa Fe Street Olathe, Kansas, 66061 Phone 913-782-2600 Hours Mon-Fri 8:00 AM-5:00 PM Johnson County Wastewater's fats, oils and grease program back in full swing in 2023, Johnson County Wastewater proposes 2024 budget at Board of County Commissioners meeting, Support for intellectual and developmental disabilities, Start, stop or transfer wastewater service, Automated Information Mapping System (AIMS), Planning, Housing and Community Development, Community Developmental Disabilities Organization. No convenience fees apply to pay online with your credit/debit card or electronic check. The City adopted a new block rate structure for water bills starting in 2023. Once the project is completed, we will be saving approximately $16 million annually by not sending flow to KCMO and paying them to do the treatment. Complete the Mill Creek, Prairie to Cedar, Phase 1 Stormwater Improvements Project which will reduce flooding risks for 19 structures in the FEMA floodplain in downtown Olathe. Contact Us. Storm sewers are maintained by the city in which they are located. A representative is available to accept your payment at Customer Service, 1385 S. Robinson Dr. Monday Friday, 8 a.m. to 5 p.m., excluding holidays. See how JCW compares to other wastewater utilities. Please call the Johnson County Wastewater Customer Service Center at 913-715-8590 to report all billing issues. It's the fast, easy and simple way to pay! Increased nutrient removal requirements. Bills are mailed on the first working day of the month. ), Small Commercial (wastewater discharge of 27,000 gallons per day or less), Large Commercial and Industrial (wastewater discharge of more than 27,000 gallons per day), Subscribers (wholesale customers such as other political units and municipal corporations within the Johnson County Wastewater Sewer District), Exempt (real estate property in the Johnson County Wastewater Sewer District are determined to be exempt from ad valorem taxes, but not from wastewater charges). City of Olathe is setting the standard for Excellence in Customer Service. No. Featured Services Bill Pay Options Start Service Transfer Service Stop Service Report a Sewer Problem Residential Customers Commercial Customers Developers, Engineers & Contractors Sanitary Disposal Contractors About Us Join our team Johnson County Wastewater's fats, oils and grease program back in full swing in 2023. . Wastewater Permits 913-715-8520. Receive eBills or receive printed bills for one or more accounts. As the owner of the service line, homeowners are responsible for the maintenance, repair and replacement of their private service line and its connection point on the public sanitary sewer main. Phone (913) 971-9311; Fax (913) 971-9238; www.olatheks.org; Quick Links. The name on the Johnson County Wastewater account will be the same as the name on the public water utility'saccount, unless Johnson County Wastewater is directed otherwise. This excludes Saturday/Sunday and City observed holidays. The default is based on the average residential winter water use for all residential customers. Location Customer Service Division 1385 S. Robinson Drive Hours Monday through Friday, 8 a.m. to 5 p.m. Please call Kansas One Call for sewer locates before any construction or excavation in your yard to verify sewer main location at 811. Cost hikes in fuel prices, equipment, and maintenance expenses have all led to the need for the 2023 rate increase. If new customers provide Johnson County Wastewater with their previous account information, Johnson County Wastewater will calculate an appropriate average winter water use using the information provided. Sewer Service Charges**are designed to recover fixed costs of operating a sanitary sewer system, without regard to quantity of customer use. Cash, check, money order, credit/debit card and electronic check are accepted. Homepage | Johnson County Kansas Apply today! Privacy Policy Pay My Bill - Town of Olathe Participate in the creation of an Environmental Report Card that includes stormwater permit compliance activities. Our work ensures that our lakes, rivers, and streams remain free from disease-causing pathogens and pollutants that are harmful to public health and the environment. Start a meaningful career where you will help keep the water in our streams, rivers and lakes safe and leave the world better than you found it. Address, Phone Number, and Hours for Olathe Water Billing, a Water Department, at East Santa Fe Street, Olathe KS. Check out the newest edition of theOlathe Link, Readthe latest Olathe Annual Water Quality Report. City of Olathe is setting the standard for Excellence in Customer Service. Please review ourabout us page for the most up-to-date departmental information. Other Payment Methods U.S. Mail Utilize the remittance slip attached to your paper bill and mail a check to: Johnson County Wastewater PO Box 219948 Kansas City, MO 64121-9948 Phone 913-715-8500 Track your water meter usage. (For infrequently used drains try adding a tablespoon of vegetable oil along with the water to the drain. Without the improvements to Tomahawk, significant savings would not be possible in the future because we would continue to pay KCMO for treatment, and this would result in much higher annual rate increases for customers. Select the payment method and click Continue. **Please refer to the "Water" section below for more information on the City's new block rate structure. Information found on CountyOffice.org is strictly for informational purposes and does not construe legal, financial or medical advice. The oil will act as a barrier and keep the water from evaporating so quickly.). The structure involves more significant changes for those with large irrigation needs. Storm water services are provided by Johnson County Public Works in unincorporated areas of the county. Continue to protect public health and the environment by producing wastewater that meets all regulatory requirements. About Us. Stay in the top 10% of the highest performers in the nation on wastewater treatment measurements from the ETC survey. Yes, you will be invoiced based on the default value user charge or the average of your water use during the non-winter months, whichever is less.
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